PURE Property Management of Oregon

My move-in experience at Halsey Crossing Apartments was very smooth and helpful. The manager, Vel, always responded quickly to my emails whenever I had questions, which made the whole process much easier and less stressful. I really appreciated the clear communication and support. Highly recommended!

I have called the emergency maintenance line three times now over the course of over 48 hours and still have not been helped. Water is back- flowing up through my kitchen sink drain and bathroom drain along with about 4 inches of water in the dishwasher. I called the emergency line Friday at 6pm and received a called from the property management two hours later asking if I put a bucket under the sink. Since that conversation, I have been completely left hanging with no communication and no help. I’ve called the emergency line back twice and still haven’t heard back from management. Disgusting brown water is now flowing out of my bathroom sink all over the bathroom counter and onto the floor. It’s now 8pm on Sunday and my last call to the emergency line was over an hour ago and I still have

Just moved into my condo, have been dealing with Liz Marquita. She’s been quite a delight, responds immediately and has gone out of her way to help with what ever I needed. When I say she responds immediately, I mean 30 seconds lol. Talk about great customer service!

I moved into my place at the beginning of July. From the beginning, the “team” of individuals assigned to my area sent one single email and followed up with “we are having a competition at the office and if you could leave a review with my name that would be great”. That was from Sean and Liz, who now have only become responsive because Christopher is out of office. Christopher is the one on my “team” assigned to me that is extremely responsive. *the following really could have a lot to do with the actual owner of the property* but! Maintenance is so so so so slow. For some reason the best way to reach anyone is via email. On the phone, I have spoken to Joel many times and our conversations go in circles and I have actually hung up before. I feel like a Karen but wowee this is NOT the pl

If I could rate them a 0 star I would! Absolutely terrible “company”, terrible communication. These people intentionally disregard all voicemails, emails, phone calls and maintenance requests! Beware , go with any other property company if you want to be respected and treated as a human. Two full months of waiting for a response about fixing our units drier! We moved in and there was black mold in the closets and bathrooms and they charged me to come fix it! Charged me for a dehumidifier and for every month we had it. Left over 20 voicemails and emails and never got a hold of a “employee”. If you are even considering this company heavily reconsider unless you like , no assistance, no maintenance, no management and a mold infested home.