Prominence Apartments

WARNING- PERFECT CREDIT NEEDED: Walkthrough was great, sales lady was knowledgeable and answered all my questions. I filled out all the paperwork right then and there. Provided all the required paperwork within minutes. Then they ran my credit. Once that happened, the phone stopped ringing, many of my calls went unanswered, and when they were answered, I was met with very, very rude and disrespectful comments by some guy who I didn’t even get his name. They stopped replying to emails and after they took my money, never heard back from them. Regardless of my credit score I’m still a human being. This complex is apparently not familiar with the credit bureau breach from late last year.

I lived at this apartment complex for five years, and unfortunately my experience was consistently poor. Management rarely answers the phone. In five years, I never once reached anyone directly in the office, regardless of which extension I tried, and I never received a callback from any voicemail I left. The only live responses came from a third-party call center, which was not helpful beyond creating a maintenance ticket, something residents can already submit online themselves. The only time you can reliably reach someone is when inquiring about leasing a new unit. Getting repairs handled was sometimes frustrating. The maintenance manager often made excuses or delayed addressing issues. In one case, a problem was only partially resolved after I cited California safety codes. It should

Leasing and management were incompetent, unprofessional, and constantly non-chalant. To start, they gave me wrong information multiple times about the procedure for reserving a unit while out of state and even cancelled my unit after I had already sent a check for holding deposit. When I finally moved in, the apartment was not even in good condition, and within the first couple months I was dealing with cockroaches. They were all over the place including the kitchen, bedrooms, and bathrooms. Moreover, the refrigerator was infested with ants and they they just ignored it. When they finally decided to schedule pest control for the cockroaches, the person came and didn't even know he was supposed to spray the unit even though that was in the work order request. If I wasn't present to inform

My partner and I moved into Prominence Apartments in August, and our experience has been nothing short of amazing! The maintenance team is outstanding—quick to respond, efficient, and always attentive. The community itself is beautiful and well cared for. I especially want to thank Eric and Emily in the front office for their exceptional help and friendliness. They’re always easy to reach, genuinely kind, and go above and beyond to resolve any issue right away. It’s clear they truly care about the residents and take pride in what they do. If you’re considering moving here—do it! You’ll be glad you did.

I did not enjoy my stay at this apartment. I lived on the first floor and could hear every single movement from the neighbors above like footsteps, conversations, even arguments. It was so bad that I had to use a sound machine just to sleep. Management was unresponsive and did nothing to address the noise issue. On top of that, there were recurring ant problems throughout my time living here. The security gate was also a constant issue, it never worked properly, and despite living here for a full year, I was never given a gate opener. The only positive aspect was having an attached garage, which was convenient. Unfortunately, that was the only redeeming feature. I wouldn’t recommend this place if you’re looking for a quiet or well-maintained apartment.