Progressive Urban Property Management

My experience has been easy, smooth & authentic. Jess has been very helpful through the whole process. She communicates very well & ensures you get what you need. Thank you Jess and Urban property management.

We have been with Progressive Urban Property Management for a few months now and they have really done a great job. Faye is always on the ball when I contact them and my issues are resolved in very timely manner. Two nights ago my furnace was making loud sounds and kept turning on every 10 minutes. It got me concerned so at 7am the next morning I emailed Faye about this. By 9:am Faye responded that Steve would be contacting me this day. At 10am Steve was ready to come to the house. He arrived shortly after and checked out the furnace and had it fixed and maintenance and thank goodness he did as my furnace was about to BREAK but Steve saved it now it is working great and not running bad!!! Thank You Faye for being so kind and efficient! You are always so fast at getting back to me and I app

I had a great experience with Leon (technician). He recently fixed my kitchen stove and now it works fine. He was also helpful and nice. Faye received my maintenance request and I got a response within hours. She was nice and submitted the request fast. Thank you!. Also, Bob came this morning to installed a doorbell and the lock on my screen door. Everything is working now!. I didn’t have to wait long for my maintenance request to be submitted either.

The team at PUPM is honestly among the best I’ve ever worked with in any industry. They are incredibly quick to respond, and the best part is that they actually get things done right the first time. Sam and Bob make living at 1442 completely hassle-free; they keep the building spotless and always make sure it feels safe. If you get the chance to move here or work with this team, jump on it. You definitely won't regret the decision.

UPDATED REVIEW TO THEIR REPLY: Gave my money in late November. They said I needed to "onboard" which I paid the money and met with them on the phone. They did not collect or attempt to collect rent until January! Beware of these people.... ORIGINAL: I am extremely disappointed with Progressive Urban Property Management. What I expected to be a professional, reliable management experience turned into a nightmare as a landlord. Communication was consistently poor. It often took days to get return calls or responses, even on time sensitive issues. More importantly, there was little to no urgency or effort when it came to collecting rent that was months behind. As the owner, I felt like I was the one pushing for action, instead of being supported by the management company I was paying. A ma