Private Reserve Townhomes

I have lived here for a year and, unfortunately, resigned a lease for another year. If I could, I would move out tomorrow. Since day one this has been the worst place I’ve ever lived. I had hope it was just a bad experience but over time I’ve learned this is just the norm. When we first moved in, there an incredible lack of communication. Maintenance is a nightmare. The rent is fairly cheap but you sure do get what you pay for. When I first moved in the back patio area was full of debris from a previous tenant. I was told by a neighborhood that it had been there for years before I moved in. I had to request three times for it to be removed. When they finally came and removed it, they also threw away the furniture I had stored there after moving in. After following up with the office, they

Slight issue with getting moved in August. Marchell and regional manager helped correct this issue fast. Since then my experience has been good. Any questions I have are answered by the office and maintenance is quick. The team work shows. The basketball nets were taken down which sucks and the pool not being open but I was told it would be open next year. Only thing I can’t stand is the fact that it be mud puddles in front of my unit from cars being drove into the grass.

So far I am enjoying this place. The apartments are very nice inside and are spacious. I have little kids and I enjoy the outdoor spaces for the kids as well. My favorite thing about this place is how they try to get the community to connect. They host several events for anyone who wants to attend. They try to help the people here and their families as much as possible. The maintenance does a good job as well.

It’s has very great potential to be a nice area to live in . But unfortunately it is NOT worth the price for it to be a luxury town home there is nothing luxury about this place. Since living in an apartment that was supposed to be RENOVATED before we moved cleaners never cleaned the apartment painters just painted over dirt and HAIR! Stairs have nails sticking out of them. cabinets are literally falling apart. Paint splatters all over the floors and counter tops in the bathroom . It’s just really giving false advertisement lbvs

As a loyal longterm resident of PR since 2018, I would absolutely not recommend moving into this community. We lived with mold in our home for who knows how long. Marshell, the property manager basically called me a liar when I have photos of mold in the laundry and bathrooms! We requested to move out mid June due to the health hazard of my pregnancy and requested to speak with the corporate office regarding this matter, but have been deflected by Marshell in entirety. She literally told us Shelley in corporate office doesn't have to return our calls if she doesn't want to. Because of the high turnover rate of the office staff, the new property manager Marshell doesn't seem to respect those who have been there longer than her. They are now trying to force us to pay 1.5 months of rent more