Principal Management Group of Houston

The most god awful property management group I’ve ever experienced. Can’t landscape. Can’t return calls. Can’t tells us where our money is being spent. It’s a lawsuit in a box. Run for your life lol! Penny Prothro is exceptionally good at ignoring calls from her colleagues and homeowners alike.

I had a great experience working with Belinda Miller. She was extremely helpful and patient, taking the time to explain everything clearly and guiding me through the entire process. Her communication was excellent; she responded to my emails quickly and professionally. I truly appreciate her support and dedication!

I have recently became a board member and Christina Stubbs has been very helpful. She arranged for my training online and has been available for questions and answers promptly to e-mails. Appreciate her monthly reports to the HOA board.

I wanted to give a big shout out to both Celeste Chavez and Mary Rios for great customer service at the Sterling Lakes office. Ive needed assistance with my account numerous times and they've always been helpful, clear and concise. Greatly appreciate yall.

Probably the Worst in Texas! This HOA is an embarrassment to what should be a professional organization. Out of nowhere, my automatic payment failed this year — a technical issue on their end. For the last six to seven years, payments went through perfectly without a single problem. Instead of showing basic professionalism, sending an email, letter, or courtesy call, they handed my account straight to an attorney! No warning. No explanation. Nothing! I only found out there was a lien under my name because my wife noticed it! That’s how careless they are. I’ve emailed, called, and followed up more times than I can count. The only people who ever respond are call service reps with no authority, while the ones who can actually help remain completely silent. And here’s the most outrageous