Portola West McDowell

My experience visiting the office was fantastic. April, who gave us the tour, was incredibly professional, kind, and sweet. She also mentioned a wonderful program where the office keeps canned food available for residents; if someone is struggling to afford dinner, they can stop by and pick up an item to ensure they have a meal. It’s clear this community truly cares for its residents." I am still waiting for my application to be approved. Wish me luck 🤞

Never had a good experience with this place although we did have to leave from here about three years ago now i always look at the reviews and it looks like people are STILL going through the same exact experiences we had endured there. Everyone’s mentioning Irene and yes it’s all true. Even had one guy (not gonna name him and make him lose a job) but he definitely told us that she was knew at the time and didn’t care about anything. They were so unprofessional we had a lady one night after we paid rent she was still in the office and would not let my son who was around 2 1/2 at the time and my husband back into our apartment and we had to travel out of town to find shelter on a rainy night. When they were suppose to unlock our door. We’ve had leeks in the bathroom THE CEILING almost colla

I toured this apartment recently and had an amazing experience thanks to Zaria. She was incredibly helpful, professional, and made the entire process feel easy and welcoming. She took the time to answer all of my questions, explained everything clearly, and genuinely cared about helping me find the right fit. Zaria’s positive attitude and knowledge really stood out. Highly recommend asking for her if you tour here!

Irene is a disrespectful & distrust worthy staff member of this property. She refused to give a perspective residents of this complex respect & honor the move-in date. She refuses to do her job per the complex policy. Leasing staff members are to keep the future residence informed of the next steps, any payments any paperwork, and any questions the complex has to keep the move in schedule, which Irene did not do. I did not receive any emails. I constantly had to call to check. I made plans to move in and had to reschedule my furniture delivery date more than once. I have called to check on availability several times throughout the months of November and December. Even though I was promised that my apartment would be available on November 25, 2025. I called to report this incident to the pr

So far when I walked in to the losing office, the ladies were super nice. They helped me with my situation and getting into a two bedroom one bath for a free price you locked me in for like $500 for the first month rent which is amazing and I am so excited to be living here. This will be the first one. I’m living here and so far great Customer Service and I’ll put another review at the end of my lease just to let people know how my experience living here but I definitely recommend this.