PNC Bank

This is the most disrespectful bank and maybe service in general I have ever experienced. No one wears a name tag so they can act rude and insult you to your face. I have never seen such hostility for desposting a check because the atm is full. other teller was being rude to a neighboring customer in other line also. I am seriously considering changing my bank do to the experience I had today. Irrgardless these people should and need to be corrected for how they act. completely unacceptable.

Opened a business account and the “experienced financial advisor” overlooked important incorrect documentation. Horrible communication from the start. After a couple of weeks of poor communication with same advisor I agreed to close the account only to just now, find out almost 2 months later the account was never closed. Don’t not recommend!

Opened a business account at this location and then billed the customer using the online invoice banking. Funds are “frozen” by a third party vendor (BILL.COM). Funds are not available for work needing completed. This is impacting business and customer relations. The account has only been open a week and already have a case manager on this issue. Apparently it has been escalated but nobody can say why or when the funds will be released. Called vendor and they are overseas and hang up on you. A week later and we have no answers and no money to complete work needed. Online account login does not work either. Account will be closed and this institution will never be used again.

ATM machine rarely works. Bank is closed on weekends so cannot do inside deposit. It’s very aggravating.

As I posted on Yelp the other day, this branch is AMAZING!! I got so much personal attention in transferring my personal accounts over to PNC (I'm from the Pittsburgh area so there's already a connection).. As well as, I've opened a new business with 3 gents who all live in DFW area, and the opening of our accounts with them went extremely well. I opened the accounts in December and have been by a few times since then, and everyone here has been nothing but friendly and accommodating. I HIGHLY recommend PNC/Granbury to anyone/everyone. This staff really cares about each individual customer.