Pines of Ashton Apartments

We moved in on the 15th. We haven’t made 2 weeks yet and we have many issues. To start with, the piles and piles of dog feces are never cleaned up and not enforced. We called to complain and they never cleaned it up. There was even a pile of diarrhea and the smell… I can’t even begin to explain. We were having issues with hot water during the winter storm, and they don’t follow up unless you do. And there’s no 24/7 maintenance like they claim, it’s all done during their business hours and that’s only if they get to you. Having no hot water during the winter time should’ve been a priority but it wasn’t. Next, the biggest problem of all: Elma & Miriam. Elma took our application and was made aware that 2 other people with a disabled child would be living there so she recommended the 2 bedr

Do not move here. The rent is cheap for a reason. I called them about thr dog waste that my child fell into because its all over the place and they said they cant do anything until I find out whose dog did it. Me? Its your job. You have security so shouldn't it be their job? Anyway, after they sent a sorry excuse of an email, I walked out this morning to a path of dog feces and stench of it.

They ask residents for 5 star reviews in exchange for $$ off the next rent. They drain all the negative reviews by having tons of people reviewing 5 stars. I suggest you go by the negative reviews that have the videos and pictures. This place is filthy. MORE DOG FECES and they have the nerve to keep asking me whose dog did it. ITS. NOT. MY. JOB. I can’t even enjoy a day out with my son because there’s dog feces everywhere.

I am joining those singing the praises of Felipe, what a stellar mantinence professional! Kind, prompt, follows through and is very attentive to your needs. We have had a couple issues arise which is understandable for an older property but all of our concerns have been addressed and every issue has been fixed, and if something does arise, the turnaround is very prompt. Thank you SO much Felipe and Pines of Ashton for giving us the confidence that if there is an issue it'll be handled!

Felipe came through today and handled all my maintenance issues like a pro. He fixed my kitchen light with no hassle. Quick, respectful, and knew exactly what he was doing. Really appreciate the great customer service