Patti Barnett - First Capital Group

Outstanding Service and Dedication! I cannot say enough good things about Patti. From start to finish, she exceeded all my expectations and went above and beyond to make sure my mortgage process was as smooth as possible, despite it being a complex situation. Patti demonstrated not only an impressive depth of knowledge about the mortgage industry but also a genuine commitment to helping me achieve my goal. Throughout the entire process, she was proactive in finding solutions, guiding me through each step, and always available to answer my questions, no matter the time of day. Her attention to detail and determination to address any potential roadblocks were invaluable. When unexpected issues arose, Patti handled them with ease, always keeping me informed and reassured. She worked tireles

I don't know if it was just my luck working with Patti and her team Amber, but I found them unprofessional, lack of communication between them. I should have taken that as a red flag. In fact, nothing was really explained to me, and the whole process was rushed. I was pushed to sign documents blindly, and my husband was yelled at by Amber, it felt like Amber had too much workload and snapped when my husband had a question in regards to wire transfer instructions that were sent incorrectly to him and in response, she snapped and yelled at him. In turn, another bad experience was with Patti. Patti said at the end that after I receive my loan documents with the notarizer, she will THEN explain the documents to me. Which felt wrong. Why at the end? Why not before? However, when I had questions

Patti and Amber were very helpful throughout my buying process. They were very knowledgeable and informative in all the information provided and asked when in need of answers. Patti was very easy to speak with, to me it felt like I was having conversations with a long time friend. Through the many UPS and DOWNS of this entire process, she kept providing positive input, great insight, and great confidence in finding the best possible deal for me and my family. Overall, I will plan to reference her to others as she is awesome in what she does! I appreciate you! And if I could, I will give you both 1000 stars...

Patti is the absolute best at what she does!! She met my expectations and surpassed them! She fought for me and did everything throughout the process to keep me happy and ensure that I was understanding through buying my first home! Absolutely recommend her and her whole team!

Patti Barnett at First Capital Group is an extreamly professional person. Patti assisted me with my mortgage loan. Through the process she was extremely knowledgeable and answered every question and concerns I had. With her knowledge and experience she made the entire process easy and simple. Thank you Patti.