Panda Pal Property Management

I hired Panda Pal Property Management in March 2025 to transition my Airbnb short-term rental into a full-time long-term rental, and I couldn’t be happier with the experience. After sending an inquiry, I was contacted almost immediately. They met me at the property at my earliest convenience and took the time to walk through all the important details. They were knowledgeable, transparent, and gave me a realistic and reasonable price range for my home right from the start. They truly handled everything. From marketing the property to screening tenants, they did all the legwork and found a wonderful family that has been a perfect fit for my home. Payments have always been on time, and anytime I’ve had a question, they’ve been easy to reach by phone or email and quick to respond. What I appre

I’ve had an outstanding experience working with Liam Wilderoter at Panda Pal Property Management. From the very beginning, Liam demonstrated a level of professionalism and commitment that is truly rare in the property management industry. His knowledge of the El Paso market is thorough, and he consistently provides clear guidance, timely communication, and dependable follow-through on every detail. Liam approaches every situation with a solutions-focused mindset, ensuring that both property owners and tenants feel supported and informed. His work ethic reflects someone who genuinely cares about the people he serves and the community he represents. It’s clear that Panda Pal Property Management benefits greatly from having someone as dedicated as Liam on their team. If you are in the El Pa

A 5-Star Experience - Professional, Seamless, and Stress-Free! ​We had an absolutely fantastic experience working with Panda Pal Property Management. From the very beginning, their team was professional, responsive, and incredibly organized. Every aspect of the management process was seamless. ​We had zero issues with maintenance, payments, or documentation. Communication was always prompt and crystal clear, which gave us incredible peace of mind. ​What truly set them apart was their tenant selection system. It completely removed the stress of finding the right people for our property. They found us wonderful tenants, and the entire process was handled with the utmost care. ​I cannot recommend Panda Pal highly enough. If you are looking for a trustworthy and efficient team to manage, re

Here are the facts: 1. Zero communication from Panda Property Management. If you call the office, they tell you all communication is done over emails, so you never talk to anyone. Fine, but it takes weeks for anyone to reply back to any email that sends out, or they just don’t email at all. 2. If I was an owner I would think twice before hiring them. They do not communicate all the needs of the home. 3. Resident portal only works as payment, which is all they care about. You can’t put any kind of maintenance request or they make it really hard. So, if you have anything major happen at the home you will be looking at a week or more response time. 4. Their maintenance team is not great. They will only look at something and say its nothing they can fix and have to call the owner to have t

I had a very disappointing experience with Pandapal. 2 years ago They kept my $1,200 deposit and then tried to charge me an additional $1,750 while I was in the middle of purchasing a home. They claimed there was debris left in the backyard because I left two toddler scooters. The kitchen cabinets had faded paint and the carpet was already dirty from normal wear. I understand using part of a deposit for damages if necessary, but charging an extra $1,750 on top of keeping the full deposit feels excessive and unfair. I feel taken advantage of during a very important time in my life. I would advise others to carefully document everything and be cautious. In process to sue them for the $1750.