Palmetto Apartments

I recently moved to Palmetto with my family and I can't express how much the staff has done for me. Elsy & Ana did an amazing job walking me through the steps of leasing, how to load my laundry card, and even setting up my online tenant portal. They even walked us over to our assigned carports, and had our storage cupboard cleaned out. They've made transitioning into a new home such a breeze! Soon after moving-in, I submitted a maintenance request to have a light replaced, and Oscar contacted me promptly to set-up a date and time to service my home, and finished with 30-minutes or so. He was such a friendly face and made me comfortable the entire time while complying with CDC guidelines and maintaining a 6-feet distance. If you want to live somewhere where you matter most, I invite you a

5 reasons with you should NOT rent at Palmetto Apartments: 1. Zero flexibility during a pandemic - I was laid off at 5 months pregnant and my husband had to relocate for his job due to covid-19. After explaining our situation multiple times they offered zero flexibility, held us to the full 5K lease break fees, and we were told if we did not pay it they would send us to collections. 2. Property managers who took over for Blanca are dishonest - after paying the full 5K penalty in addition to a full months rent during our last month I inquired about the cleaning standard that we would be held to upon exiting (to ensure sure they wouldn't also try to take further advantage of us by withholding additional fees from our deposit). The property manager explained that if the place looked how it d

It has now been about 3 weeks since I moved into Palmetto apartments and Elsy and Ana have made the process very easy. Since I called to inquire about the apartments to scheduling a tour, everything has been a breeze. Thank you to Elsy and Ana for being so accommodating as we moved in within a week of applying. Apartments are well maintained and very enjoyable. Highly recommend.

We live in 4B2B and the staffs are friendly and helpful. One of the staff called Israel responded to our maintenance request in a short time and did a quite great job in assisting our tub clogged issue. Not only living here with such kind staff but also near to several grocery stores including Walmart and Target brings a really great living experience to us.

Do not move here. The constant noise is horrible. There's always unsupervised children, including toddlers, running around the apartment complex playing, kicking balls on the wall, leaving their toys everywhere and making noise at all hours. Several of my neighbors have said that they have complained with no response from the managers. On the weekends, the noise gets crazy with loud music from sunup to late at night. This place feels like Section 8 housing as the garbage piles up for days on end as well and smells bad. There have been times where the dumpsters haven't been emptied for over a week and there were rats running around. Since the nice manager Blanca left about two years ago, this place has gone downhill fast. The four-star reviews of this place are bogus.