NWV Group

The touring, application, and approval process was so fast and easy! The communication between me and the leasing company was never slow or confusing and Ruby was super helpful in making sure all our ducks were in a row during the application process. I was very grateful to work with a leasing company that was straightforward and timely in their communication and responses.

I just moved into an apartment through NWV Group this month. The person who worked with me through signing my lease and the property manager have been phenomenal. Maintenance was very quick and efficient as well. That’s the two stars here because was great, until my ceiling began leaking today. I called NWV group and someone came out to take pictures who didn’t speak to me or tell me what would happen next, only saying he didn’t see it. I waited two hours and then called back, being referred to a plumbing company. The company told me that they weren’t able to send anyone for two days. I called back NWV and they called an emergency plumber. Even later, a couple more hours and three mopping jobs/towels later I finally get someone out. By then the leak stopped with only wet areas remaining.

Scheduled a tour of an apartment via NWV Group, and had the good fortune to meet Ruby, the person showing me the available units in a building on SE Division. Ruby was immediately trustworthy. I had had an earlier apt tour and the guy was controlling, asking about my finances and making judgements, about how much I had in my bank acct, which I never shared, before I even saw other units. I left after that encounter. Ruby was the opposite. She answered all my questions, and I had plenty, never once asked about my finances, but provided the rental price, the square footage, the quiet hours policy, small dogs and cat allowed, etc. I'd move into that building because whoever hired Ruby saw the great person she is as well! I hope she's being paid well ~

The whole team at NWV Group has been great throughout the application and move in process. Ruby was extremely helpful and quick to answer any questions I had, and she made the whole process smooth and seamless.

I have been living in peace for five years under NWV Group's care and communication. Our contact, Vanessa, has been supportive and helpful when I've had questions. She lets us know when there will be an inspection and advocates for us as tenants, sympathetic to our experience as people trying to get by in a renter's world. I like that I can email her about anything and get a resolution or an answer. I've been happy with the way NWV Group has worked with me, and the easy online portal through which I can pay rent. I looked for a place for my mom through NWV Group when she needed a place. I highly recommend renting through them.