MSI, LLC

Elizabeth Marlow does an excellent job. Whenever I email her with a question, she ALWAYS responds very quickly with the information I need. While I now live out of state, when I lived in Colorado I found her to be very personable as well as very professional in her work. I give her my highest rating. I needed to ask Elizabeth another question today and as always, she got back to me very PROMPTLY. I know I can always count on her to provide the information I need. If she does not have it readily available, she finds it for me. I really appreciate her work.

Donna, with MSI, LLC has been amazing. I've had issues with different things regarding our H.O.A and she's been very attentive and professional every time I've interacted with her. Her job is not easy but all things considered she's a dedicated helpful manager.

Our building is a older condo community in central Denver, CO. This creates a number of difficulties and challenges as the building ages and the City of Denver is complex in many regulations. However, MSI and specifically Cassie Dougles, have been amazing to help us out. She's been able to be clam in many of our building chanllenges and repairs, quick to respond, and imporantly, organized to keep all projects on track. The imporant thing MSI will bring is professionalism and organization - the two most imporant skills to any community management. Highly, highly recommend!

My recent experience with Ms. Lauren Veraldi / MSI was extremely disappointing. I contacted them regarding a structural warranty matter and exchanged multiple emails to ensure they fully understood the situation. When I reached out to the community manager directly for guidance, I was met with abrupt, dismissive, and unprofessional responses. Rather than offering even minimal assistance or directing me to the appropriate resource, I was repeatedly told that the issue was “not her responsibility.” While I understand that not every matter falls under a management company’s scope, the complete lack of willingness to provide basic guidance was unacceptable. A simple, courteous redirection would have gone a long way. Instead, I encountered an attitude that communicated inconvenience rather th

This HOA has to be one of the most unresponsive, disorganized, and flat-out negligent associations I’ve ever had to deal with. Every single year there’s some new headache, and instead of improving their communication or acting like a professional organization, they somehow find a way to get worse. The latest mess is honestly unbelievable. They raised our quarterly dues without notifying anyone beforehand. No advance notice, no email, no letter, nothing. The only reason anyone even found out was because homeowners started asking questions when they saw the increased amount suddenly show up. Then, only after the increase had technically already gone into effect on January 1st, they scrambled to throw together a post in the app and send out a same-day email trying to explain it. That’s not n