Lumen

Scheduled an appointment at 11am to view a two bedroom apartment. Got an email 2 hours before our appointment telling us it was still on. When we showed up no one was there to answer the door. After ten minutes a worker let us in through the door and said the office employee had an emergency and would be here soon. He then continued to use profanity to complain about several things. We proceed to wait 45 more minutes until someone showed up. After a half hearted apology they proceeded to tell us the apartment we scheduled to view was no longer available. A simple call or email could have easily prevented us wasting half of our morning. Very disappointed in the communication from Lumen.

Stopped by during business hours for a tour, but the office is empty and nobody answered the phone. Came back at another time and still nobody home. If there's nobody staffing the office during posted business hours, how would I expect to contact staff as a resident? Definitely won't be back.

Edwin was awesome. Although I chose to go somewhere else that doesn't discredit the really great experience I had touring this complex. The unit/complex was very nice Edwin went above and beyond showing me all the amenities, ins and outs of the place. He was very quick and kind to answer some obscure questions I had. The maintenance gentleman went out of his way to introduce himself. Only reason I didn't pick this place was size of unit for the price.

Not a good place to live. Noisy all the time, incredliby poor communication. Unspoken charges and then they don't really tell how much you owe them when moving out. Got a call from a debt collection agency because Lumen never communicated with me that we had an outstanding balance. When we moved out I asked multiple times if there were any outstanding balances, was told everything is squared away. Never received an email or phone call until 5 months later from a debt collection agency. Terrible business. Would not recommend.

My girlfriend and I came to tour this apartment. We had scheduled a tour online, it was confirmed and it showed there was availability for our desired move in date. The morning of we had showed up at our time ( 10:30 am ) and we called the office and the lady who answered had no idea about our tour, which again was confirmed and stated there was no unit to show us and no availability anytime soon. Don’t you think this should be updated and made aware before you have potential future tenants driving there and wasting their time? Especially when they have a baby and had a bit of a drive. Then she stated she would call us back in a few weeks with updated availability which confused us as she said 5 mins prior that no availability was coming up? Never heard back. Overall, we were not impressed