Lakeside Bank

Commerical loan department is very unprofessional! The lady was super arrogant, I asked one question and her reply was of course! She did not ask me a single questions about my loan. I ended up getting a 800k loan at Cathay Bank. I bank with Lakeside so I thought it would be easier to get a loan but I was completely wrong. This lady made me run so fast because I just didn’t want to deal with her attitude. Turns out all commercial loans go through her in Chicago. I don’t know why Lakeside Bank would use such a rude person for commercial loans.

If it’s the government that issues the temporary drivers license and it’s not accepted at the bank, then why is the government issuing them? If a temp ID is not good enough you would think a passport would do, but no not at this place. If it’s regarding the address you can very well have people bring two forms of mail or even use the passport to match up the name of the temporary drivers license. You do the same when you have to get a passport or identification anyways don’t you, so why is it so hard for you guys to do so as well. You would think if it’s good enough to travel with a temp ID it’d be good enough for anything, but no not at this bank. Oh and fyi this wasn’t even for anything money related, this is just to add an additional family member name to the safety deposit box. Harde

The location of the bank is excellent, with parking available. Unfortunately, there is a real need for an investment in leadership and customer service for the management and their employees. The branch on 13th and Michigan is an incredible experience with excellent service, but this standard is not consistent at all of their locations.

Don't trust the group they outsource for bill pay. My payment was never received and now I am stuck with a late fee. They claim to be conducting an investigation for weeks. However, I found out they are just calling my payee, harassing them, in order to attempt to have the late fee erased!

Great location with plenty of parking space super clean environment