Keymont Community Management

This place was the worst!!!! No security; gun shots often. Alarm system included without instructions. Poor customer service and lack of professionalism. Any Urgent matters; Management shows interest, but demonstrates distrust... Dog poop was a norm on the sidewalks or steps, which tenants without pets got notices instead of addressing the issue to pet owners. Dishwasher had an odor; requested a replacement. 8 months later, It never showed up!!! Work orders response time could be 4 or 5 days laters; no work order notice that the job was completed. Maintenance would enter the apartment and leave trash behind; poor service! Houseplants knocked over which left a carpet stain; no communication. Perhaps my place was too organized😡😡 Hope this information helps the Spark Charlottesville managem

They are my currently HOA company and I hope they get swapped out soon. One of the worst customer service I’ve received in a long time. I originally called in April for my parking passing spoke to Skyler never received I called again in July. Spoke to the manager she claimed she would ship them out never did. We are now in August and my car got towed. Management needs to look into these workers unprofessional, lazy and lack customer service.

GHCM is an unreliable and unresponsive company. They do not respond to emails or phone messages. They have no understand of the community and only collect money for zero customer service. I have been a condo owner for 16 years and excellent standing never missing a condominium payment. I have contacted them on numerous occasions about issues or request to no avail. For weeks they did not respond to my request for new parking passes and my vehicle was towed with the one pass I had displayed in my vehicle by the scam dominion towing whom steals money as well. Everyone in the community is fearful about parking their vehicles in a parking lot that has more space than pentagon parking lot. The outside decks on each apartment are rotting away, warped, and nails popping out. The exterior building

I had a sit down with management in regards to, what I feel was a mishandling of an inspection that was to be done. A notice was sent out that stated that management, along with the contractor, needed to enter my home in order to do an inspection. I was informed that they would arrive between the hours of 9am and 5pm. Time had past and it was around 3pm and no one had arrived yet. After speaking with a neighbor, I was informed that the inspection had been completed early that morning and that the contractor did not need to enter my home. Hearing this I made my way to Gates Hudson’s office and spoke with management. I was informed that an email was sent out telling everyone that the inspection was completed. No where on the notice that was sent out did it state that I would need to check my

Worst management company ever!!! Beware of this company and their rent gouging, constantly hiking up cost for piss poor customer service from all employees! FYI, the new Manager of the Flats of Neabsco Commons Place, Woodbridge BA 22191…. If Terrible, and she’s incompetent in her job duties. Customer service at its worst!!