Keller Williams Realty At the Parks

Regarding team Drawdy- I am extremely disappointed with this management company. There has been an ongoing plumbing issue that they have failed to properly fix, and as a result I was left without a working toilet for over 24 hours. This is a basic habitability issue and should be treated as an emergency, yet it was not handled with any urgency or care. Communication has been poor, follow through has been lacking, and the problem continues to be pushed off instead of resolved. Leaving tenants without essential plumbing is unacceptable and shows a lack of concern for tenant health and safety. I would not recommend renting with this company based on my experience.

Beware using this group for the sale of your home. I called to take a look at one their listed properties and was told they wouldn't show me the house unless all decision makers would be at the appointment. Even though I explained I was the buyer and the house was going to be in my name. I was buying the house for my mom. They not only loss me possibly buying one of their current customers home, but also the possibility of selling my house.

Colin was such a great help in the process of renting an apartment. He is very kind and professional. Colin is a person you can trust and depend on in giving quality service. I am so glad I met him and he is truly a great person and realtor.

Toured with Angela wasn’t the most welcoming experience. I knew it wasn’t going to be great in the beginning when I extended my hand out for a handshake and she was in no hurry to meet it. Also passively implied I parked in the wrong spot by highlighting the one she parked in was the only one available to the unit. I was never instructed where to park. Also stated parking is available on the street when there’s a clear sign on the side of the property that says “No parking any time” Just like most modern agents barely sold the unit or highlighted features. Just like other reviews, I’ll highlight it in my case study. The experience at this property wasn’t the worst it was also the cheapest, so I guess that should go into consideration.

We applied for a rental through Keller Williams Realty at the Parks. Initially, we were told we were approved, but the office then asked us to wire almost $9,000 before a signed lease or even seeing the lease. We thought we had come to an agreement on a sample lease, but less than 48 hours later our approval was reversed. When we asked for clarification on lease terms (such as pest and lawn care, which had already been agreed to), communication from the office became dismissive and unhelpful. Kaitlyn even mentioned they’ve “been doing this for 30 years,” which only made the lack of professionalism and follow-through more surprising. Thankfully, we had not yet sent funds. My advice: always get everything in writing and signed before sending money. There’s a reason the home we applied for