JMSred, LLC

I rented from one of JMSRED’s California properties for one year, and it was hands down the worst experience I’ve ever had with a property management company. From the application process to move-in, and throughout the entire lease, every interaction was frustrating and stressful. Before moving in, JMSRED required a security deposit equal to one month’s rent if your credit score was under 780. Given the location and demographics of the property, it felt unrealistic and intentionally exclusionary. Even with excellent credit, the policy was absurd. Their customer service was nonexistent. Phone calls were rarely answered, voicemails went unanswered, and getting a call back felt impossible unless I repeatedly called. Maintenance requests were canceled without notice if they decided the issue

I was renting from the property in Tempe, AZ, and they took over and raised rent by a 100 dollars, while doing nothing to improve the living spaces. I moved and when I did the walkthrough with the new management, she said everything was good except the door lock needed to be replaced which was 50$. I finally get my deposit over 2 weeks later, and they added a bunch of charges that took more than half. These added charges were things I know for a fact werent an issue, and I think they just wanted to fix the place up off of my dime cause it wasn't the best in the first place. I would not trust them, and at the least would not recommend staying at the property on 1433 S Kenneth Place, Tempe, AZ.

This "property management company" is basically a slum lord that only cares about lining their own pockets. The roofs all leak, roaches are everywhere and one of my neighbors had a sewage leak under the floor due to poor construction. The pipes are always backing up and the maintenance crew can only do so much because they are not equipped to handle the magnitude of issues plaguing these buildings. My roof has been tarped for months now and it seems that even with units that have had the roof cave in there is no plan at all to actually repair the roof. Yet every 6 months they are willing to hand out rent increases. They only person that is ever helpful in the office is Al, the rest are rude and condescending and could care less about the issues. Especially Jasmine and Daisy, if they answer

1151 daisy ave apartments have a terrible black mold issue that jms refuses to fix. I reported the issue, it was denied, and I was told I could pay for a mold test out of pocket. I did and it was positive for black mold. It took then weeks to "fix" the issue which caused black mold to spread around the apartment as the work wasn't done professionally or completely. Only half of the mold infested dry wall was taken out and when it was, it was left open and exposed overnight. My child has been extremely sick with fevers hitting 105. Eventually they tried to evict me due to unpaid rent which was due to my son being constantly sick. Please save yourself the hassle and find another place. If you do tour the location, pay attention to the windows of other tenants as you can see the black mold

What's up with the professionalism of this place? Or lack thereof? Call #1 , reached someone who sounded like they were in a wind tunnel and answered on their cell phone. Scheduled a viewing I later canceled with ample notice but received a bit of an attitude. Call #2 called left voicemail no call back. Call #3 Called left voicemail still no call back. Note this is over a weeks time. Call #4 again someone answered what sounded like their cell phone, seemed clueless on if an apt was still available then transferred me to "rental dept" where I was on hold for close to TWENTY MINUTES!! I had to hang up because that is just ridiculous! They must not be in a hurry to rent out any units let alone help their tenants if this is how they handle customer calls. I have other options with representati