JDM Property Managers

I received a certified letter with payments break down. Apparently monthly fee went up and I was never aware. I asked her how come I did not know, she said they have been sending me letters to California address. I informed her I do not live in CA, I live in the property why my letter are being sent to CA. The lady at finance was so rude and stated yelling at me as if I was her child. I asked her to stop yelling at me twice then she yelled even more. Those people should not be on the phone with customers because when they bring personal problems to work they do not know how to remain professional.

This "property management" company is absolutely incompetent. When we presented them with facts regarding expensive fees we were paying and services not received they personally attacked us. Personal attacks have been the norm apparently we are the problem LOL! Kristine should be fired her demeanor and her all cap emails which are unprofessional. We had a meeting (to opt out of services paid for but not received) which was a complete waste of time. Denise showed up 40 minutes late to the meeting and began yelling and more personal attacks with no insight as to the meeting she had missed the majority of. Our experience with them has been really bad. They give the Palm Beach Polo area a poor rep!

Terrible management team, horrible accounting structure and poor customer service. This company is very unethical! Not only did they charge late fees on automatic payments, they also would "miss" applying your own payments then tell you that you are a month behind on dues. When given evidence that the payments were made on time and withdrawn from my account to them, I was told that my payment somehow was applied to another account holder by mistake and that I would need to make up the difference of their mistake. I sold my house 5 month ago and to this day I am still being charged for HOA dues for a home I do not own/live in. I submitted forms to them twice to remove the automatic payment, to cease collection, and to refund the over $500 of fees charged just to be told they do not have re

I have lived in my community for 10 years and JDM is our second property management company. Since they became our management company many things have improved. In particular is our property manager, Erica. She has tackled and resolved issues that have been ongoing since I arrived, head on. She is the 5th property manager and is, by far, the most effective. When she first started she introduced herself in a very friendly, professional and courteous manner. She is willing to go around the community to see that things are being taken care of, and/or done right. I am on the screening committee and working with her has been a delight. I can always count on her for answers to my questions. Her working knowledge is impeccable. The company needs more Ericas.

Thus far, the person in charge of completing the condo questionnaires has been extremely unprofessional and uncooperative with my mother's lender. They have provided incomplete documentation to the lender, and are snarky when the lender has questions regarding the missing documents. They have caused a delay which will now cause my mom to have to extend her rate lock and is costing her money! This is unforgivable, Maria. My mother is 87 years old, and you personally, and JDM Property Management, have caused her undue and unnecessary stress, not to mention creating additional costs for her. We noticed you didn't hesitate to deposit her check. Now be a professional and get this done!