Ivy Plains at Brooks Townhomes

The absolute worst! Mold all around my unit. We’ve been there since March and still don’t have heat or air conditioning. The tub was removed due to rotting and now my family is without. I suffer from health conditions and this does not help one bit. The previous office management was useless, ignoring requests and sending randoms to fix things that they were clearly not qualified for. Complete nightmare!

Was in two different units, both didnt have a properly working central air for the entirety of the 1 yr lease. First one took 10 months, and me having to show them where the coolant is leaking put from after multiple refills, to finally cool the apt. But it would not stop leaking down onto my bathroom floor. The ac unit in my second unit barely blew any air, and wouldnt get it below 78, ever, but they said that was adequate giving its texas and refused to actually fix it. The heat sucked too. Had to get my own window unit when they took back the one they supplied without notice. First unit flooded when it rained hard, lost a nice big rug. In the last couple of months, hot water sucked, and the laundry room floods when people use certain washers, half of the machines are out of order. They

Location is great, near many things. Lots to do. Walking distance to city parks. Under new management and have noticed small improvements here and there, as well as them doing the best they can with what they have. I've been here for almost a year and have had no negative experiences with staff or people here. Everyone keeps to themselves and the apartment complex is pretty quiet, no drama. People here just trying to live and work. My unit is comfortable for me and my partner and pet. We worked hard to make it homey and welcoming. Office and service crew are very welcoming and warm. Let's be real, this place is not Buckingham palace and you know what you are getting from the start. Manage your OWN expectations. This place is a good option for the person who do not need all the bells and wh

Worst apartments ever. Where do I start? All the other reviews that list bad things, pretty much applied to my apartment. Half the time there was barely any water pressure, and when there was “pressure” the line was so clogged with calcium it sprayed water all over the kitchen. When I first moved in, they didn’t even clean it. There was roaches, it smelled and there was dirty stains all over. Now they’re trying to charge me 100$ because my fridge wasn’t spotless? As if it was spotless when I moved in? And 500 to paint some spots that were already there?? Get out of here. They’re just a cash hungry greedy POS management team. They were also renovating units next to mine, and now they’re trying to charge me for new flooring. As if they aren’t already trying to make their crappy cheapest of c

Best apartments in San Antonio thanks a lot for everything given to me. I appreciate the help given at the right time. Even though personal and hurricanes happen and we can’t control the time and management was given same time as possible. Thanks a lot for everything love you Ms Nichole and you will be missed in the office.