InveServe Corp

I’d like to recognize Ivan, the maintenance manager at Palermo Apartments in Pasadena. We’ve been fortunate to have him supporting our building for several years. He is consistently friendly, professional, and incredibly reliable. Every request I’ve submitted has been handled quickly, with clear communication about scheduling and excellent follow-through. The results are always top-notch.

I want to leave a review specifically for Ivan, the maintenance manager at Palermo apartments in Pasadena. This review is for him as the maintenance manager. Ivan has always been consistently friendly, professional, and extremely reliable. Every time I submitted a request or reached out to him, he responded promptly and followed through without hesitation. He was always punctual, always communicated clearly, and always made sure the work was done correctly. I never had to chase him down or wonder if something was going to get taken care of, he handled everything efficiently and with a great attitude. It’s rare to come across someone who takes pride in their work the way Ivan does. He is dependable, cordial, and genuinely cares about doing a good job. If every maintenance manager operated

InveServe Corp has been a great HOA management company to us. Oddly enough, our HOA management has changed at least twice since ownership but InveServe has by far been the most responsive and has the best interface for payment of dues as well as reporting maintenance. With the recent rains, we had issues with the roof leaking and were able to contact someone and have a roofer come to patch things up before the next huge storm coming up. Sebastian responded back in minutes to assure that someone was looking into it and make sure it was taken care of. I do hope nothing else happens to the property but if it does, I know I'm in good hands (at least if it's something covered by the HOA).

Johanna Gonzalez is the best property manager that you can ever have. From the moment she started managing this apartment, it was clear that we were in the hands of someone truly exceptional. Prompt and Caring Communication: Johanna is always incredibly prompt in responding to any questions or concerns. Whether it’s a minor maintenance issue or a more complex situation, she replies quickly and thoughtfully, making every tenant feel heard and valued. Genuine Care for Tenants: What sets Johanna apart is how much she genuinely cares about the people she serves. She goes above and beyond to ensure our comfort and well-being. For example, when our heating system malfunctioned during a cold spell, Johanna not only arranged for immediate repairs but also checked in personally to make sure every

Sad to deal with this company. An attempt to collect a bill from 2023 was finally replied to in 2025 with a denial saying they never called for service and it took 2+ years to get this reply. Then they claim we are harassing them by email by sending the invoice to them 6 times in a 4 month period. All for an ignored invoice from over 2 years ago. Today we received this email. 01/13/2026 This letter serves as formal notice that InveServe Corp. is not the hiring party for your services, nor did we authorize, approve, or consent to any work performed or any billing issued in our company's name. Any continued attempts to contact InveServe Corp. regarding this matter are improper and unwarranted. Effective immediately, we demand that all further communication directed to InveServe regarding t