IMT Stevenson Ranch

This has been the worst leasing experience I’ve had at age 35, after renting in many places around the world. I strongly recommend reconsidering before signing here. During the tour everything feels great and the staff seem friendly and professional. Unfortunately, once you sign the lease, the experience changes completely. Many interactions with management felt dismissive, as if residents were a bother rather than customers. While a few staff members tried to help, leadership and parts of the management team were very unprofessional. One staff member, Patrick, was consistently rude, passive-aggressive, and unwilling to help, to the point where I tried to avoid interacting with him. How this person has a customer facing job is baffling to me. I think he even got internally promoted, whic

Vince from maintenance was amazing. He went above and beyond, taking care of issues that I hadn’t even put in a work order for yet. He was very friendly and respectful. Oscar is also great! He came and helped with plumbing and electrical. I was at work the first couple times he came, but he never gave up trying to reach me and did was very friendly despite having to return so many times. Eva also helped me move in here and was great every step of the way even when my situation became way more complicated than usual.

Talia is an excellent support system and very knowledgable. I highly recommend discussing any concerns or questions with her. She takes her time to address any problems and always makes certain all questions are answered. She truly is one of a kind. I highly recommend anyone to ask for Talia.

I moved into this apartment complex at the end of May, meaning I've only been a resident for about a month. Unfortunately, my experience has been extremely disappointing due to severe noise issues from the upstairs unit. While I don't believe my neighbors are intentionally disruptive, the building's lack of soundproofing or potentially poor floor reinforcement means every step, creak, and movement above me is incredibly loud and constant, making my apartment unlivable. I have repeatedly brought this issue to the attention of the apartment management, explaining that the noise is unbearable and significantly impacts my quality of life. I requested to be released from my lease due to these uninhabitable conditions, or at the very least, to be transferred to an upstairs unit to mitigate the

I have reported the issues to the office many times, I have sent maintenance requests, and they do nothing to repair anything. I haven't had heating for 2 years and I've had to buy heaters. Water completely flooded the bedrooms, the carpets are wet and full of mold, and now water is leaking that smells like sewage. My children are sick with coughs because of the dampness and cold. The apartment is uninhabitable.