Ibis Reserve Apartments

The staff were always friendly, responsive, and professional. The community is peaceful, well-maintained, and has a beautiful resort style pool that we really enjoyed. We are going to miss what was our “home” for the past 8 years. Highly recommend! Bonus, is a few minutes away from Grassy Waters! 🙂 Thanks Gabriella, Amber and staff for everything!

I had to edit my review because of the way I was treated during the credit process. I already live in the community, and I was trying to upgrade to a 3 bedroom. Shouldn't be too much of a big deal, right? Wrong, they took all of my credit information, bank information, pay stubs, and background. Then I was denied solely on credit, mind you my payment to the community and my time living there, etc. was never factored in. If you were going to only use credit to determine if I could move into a 3 bedroom, why not say that? It's still a good place to live, but that move definitely put a sour taste in my mouth. I recommend weighing your options for a community that gives you an option of a deposit which they currently have of mine but the new system that they have in place is a direct no for me

I have lived here at Ibis since 10/2020 and unfortunately this neighborhood has gone downhill, fast. I do not anticipate I will be renewing my lease. Positives: Quiet, Safe and Conveniently located next to Publix Shopping Plaza. Property Manager, Gabi, and bookkeeper Amber, are very kind, respectful, and responsive. I’ve known them both since I moved here. I do not think they are the issue, but it is more the upper/owners. Whoever owns ‘Olen Living’. The rude, condescending person that some of the reviews speak of, Morna, does not seem to be working here anymore (Thank Goodness) Negatives: The upkeep of the property is poor. There’s trash everywhere, hallways are absolutely filthy, and the amount of dog feces is absolutely disgusting. They only have two maintenance people here and they

My experience is that all the staff members are very nice and try to help me with the horrible system that community has for approval when you first apply. My surprise is the lack of cleaning in the property specially the hallways. They tell you they will clean and it’s filthy because they don’t do anything no mater how nice you ask them. I guess I will have to do it myself 🤷🏻‍♀️ it’s horrible to come home from work and find trash and dust, cobwebs all over the entrance.

Ive lived here for a month now and love it! Teresa in the office has helped me from the beginning and is super helpful/kind. When I arrived, the place was clean and tidy. Love having Publix and Dunkin Donuts within walking distance. Neighbors are friendly as well and the place feels safe. As for the apartment features, love the extra large tubs, large windows, backsplash, remote control fans, and screened-in porch. There’s plenty of storage space in the 1/1 unit with multiple closets and laundry space. Maintenance is quick to respond and friendly. They fixed my washer lock upon arrival in a quickly and timely manner. Overall, happy to call Ibis Reserve my home!