Hunter's Ranch by CastleRock Communities

Customer service has been horrible. We’ve come to a point in our build that we wish to withdraw. The roof has obvious compromise and we’re told it’s to industry standards so therefore we withdraw and loose our 6k or deal with the discrepancy. How is this ok?

Very disappointed in the customer service that I was my husband, and myself were given with Castle rock, especially from Daniel. Once we shared with him a concern we had and something that we were not happy with he disappeared stop returning our phone calls never called us back. we first picked our lot based off Daniel‘s recommendation on. We did not want a thick slab and we definitely did not want stairs in our front door entryway time to meet the construction manager. We were told that we were getting steps and our foundation was going to be thick in the front and thin in the back we told the construction manager, Tony, that is not what we agreed with. He told us that he would talk to Daniel and work with him and just to give him some time and that he could help us out and that he’d fix

We love our castle Rock home and having gabriel chavez in charge of our home being built was a great experience. He was very informative from the start to finish. Gabriel has a great eye for detail and listened to Questions and concerns we had with our house. When it came to closing he had everything done that needed to be finished or fixed and even now with him not being with castle Rock still helps me out with questions that I have and helps us out. Great guy.

Ended up purchasing a home with Andre with CastleRock. He has been professional and helpful throughout the home buying process. The home design and quality throughout made the difference after viewing homes by other builders. We are excited to grow and make memories in our new home! Thank you Andre! Thank you CastleRock!

After having an unpleasant experience with another home builder in San Antonio, we were hesitant to entertain another builder. Andre exceeded all expectations and made us feel welcome, provided great insight and knowledge. Hunters Ranch is a beautiful neighborhood with a lot of amenities. Check them out!