Homes by Avi

This review is for the Townhomes at Goodnight Ranch, Austin Texas. My experience went well compared to others in our community. I think buying a new home is a stressful thing regardless of the builder. I will say I bought during the pandemic where Avi had many unknown hurtles to overcome. Sales team had ok communication through the sales process, sometimes emails went unanswered for several days. After closing I was lucky, my warranty request were addressed in timely manner. Neighbors in my community did not have the best warranty claim experience. Many issues with water proofing, they finally after many attempts they used a peel and stick product to correct leaks, (should have been used from the start) Once all warranty concerns addressed the home really is nice! I think newer units hav

I had a wonderful experience working with AVI Homes as the builder of my condo! Debbie, the sales agent, was so sweet and caring and very responsive to any questions or concerns I had. I also worked with Dalton on my final walk through and he worked hard to make sure all my last minute touch ups and repairs were completed perfectly and on time for closing. Overall, it was a great experience!

The warranty department needs some serious help. We were able to get a few key issues resolved shortly after closing, but it’s now been 16 months and little has been done to fix what’s left on our list despite repeated and organized cries for help from us and the surveyed 58% of our community experiencing major issues. I appreciate the modern finishes for the price point, but we have a contract for these warranty items, which Avi has breached by allowing them to go unaddressed for so long.

Please be careful when evaluating these ratings. Many of the positive ratings are from AVI Homes employees which I think speaks to their ethics and business practices. Specifically the 5 star ratings of Crystal Giglio, Crystal McFadden, Trista Nixon, Dalton Saucedo, and Alice Mateyko (all AVI employees). In fact, Alice is the president of AVI Homes! I have reported these reviews for conflict of interest so they may be removed by Google by the time you are reading this. As for my personal experience with AVI, it has hardly been positive. That is why I was surprised when they emailed me and asked me to leave them a Google review. Three days after closing on my new home I reported water intrusion and 15 months later they are still trying to address it. On that same day I reported unpainted

Overall: This company was a nightmare to work with from beginning to end. We bought in Easton Park. Sales Rep: Our sales rep, Lora Spicer, had no clue what she was doing. During the building process, we had to micromanage every step of the build. As first time home buyers, this was less than ideal and incredibly stressful. We had to route questions through Lora, to our contractor. However, it would take us weeks to get a response from her. We had to constantly follow up and mostly just go to her office to get anything answered. Building Process: We had a ton of issues with sloppy paint jobs, crooked installation of windows, poor wood work, etc. Again, we were having to micromanage this entire process so we would go in and take pics of everything almost once a week, to ensure a quality bu