HomeRiver Group

Yeah, so I live at 168 Dahlia Dr. in Altamonte Springs and I have not had plumbing in over four days when you use the shower in the bathroom the water leaks into the bedroom and floods the bedroom the toilets do not flush. If you wash clothes or use the dishwasher or flush the toilet or take a shower anything dealing with water it comes up right in front of the front door through a pipe that is not supposed to come through. I’m gonna include a video of the stinky sewage water that comes through there anytime we use any water in this house. Every time they send someone out here they tell them that they need to replace the septic tank and the owner of the house or the rental company refuses to do anything about this. We pay rent on time every month and we can’t even flush a toilet or take a

I rent through HomeRiver Group in FL & have had a good experience with them as a tenant. Issues with the A/C were quickly resolved when they came up last summer. It is always possible to get someone on the phone. Today I spoke with Ren Austin and she was helpful and professional with her advice.

Without a doubt the worst leasing company I have ever been in contact with. They are absolute scam artists. Everything in our rental house is “as is” and they refuse to fix anything and when they finally do they only do it on their terms. Everything is falling apart. The freezer leaks water everyday and the ice does not work. The oven barely works. The floors are so cheap and have water coming out of them. Our bathtubs and showers are pealing off. They send us air filters every month ?? That don’t even fit. There is no communication and so many hidden fees. They are impossible to get in contact with and now they are making us pay longer for our lease even though it ends in February because I couldn’t figure out how to find the intent to vacate on the website. It’s insanity.

I have not even moved into the place yet and I am already irritated with this company. From the start they have passed absolutely everything to some third party companies. All the move in fees and deposits they want to be done at Walmart using some “rent money voucher.” Each charge they sent separately, so in the end if I went and paid this each time using the rent money voucher I would end up paying extra fees using that service. The extra companies they use to set up the internet and utilities makes it a headache. I am already not looking forward to the next year with this company. Update to this. Still have not moved in. I asked one of the representative over the phone what the remaining move in balance was. They told me what i still owed in order to move in, then they once again sent

I would like to note that Stacy has been absolutely wonderful to work with. She truly advocates for her clients as a Realtor and goes above and beyond to make sure every question is answered. Her professionalism, dedication, and care make her stand out, and I would highly recommend her to anyone.