Hartwood at Canal

Houston, TX · Apartment building

Rating
2.8/5
★★★☆☆ 2.8
Reviews
20
Rank in Houston
#1315
of 3332 real estate agents
City Percentile
23%
rating percentile
Address
Hartwood at Canal, 5601 Canal St, Houston, TX 77011
Phone
(713) 929-6540
Website
www.hartwoodatcanal.com

Hartwood at Canal is a real estate agent located in Houston, TX. It is one of 3,332 real estate agents listed in Houston. Its 2.8-star rating is slightly below the Houston city average of 4.0 stars. There are 10 photos associated with this location.

Customer Reviews

★☆☆☆☆ 1.0 Jenn · Dec 2025

Sometimes God protects us in ways we don’t immediately see. I learned this the hard way with Hartwood at Canal. Joey, a kind and professional manager, first told me about a two-bedroom at a great price. He was calm, courteous, and trustworthy — a rare moment of light in what would become a storm. But by the time I returned, Joey had been promoted, and everything fell apart. Nancy took over. Paperwork was constantly wrong, answers never straight, and despite a month of daily calls, I was left running in circles, trying to fix mistakes that weren’t mine. Even though I had a 780 credit score, no broken leases, and was a former homeowner, they claimed my application was incomplete because I hadn’t listed a PayPal account — an account I didn’t even know I needed to list. I was told it was too

★☆☆☆☆ 1.0 Chris Salinas · Nov 2025

Some of the most disrespectful people at this place. Been here over a year, my 4th floor apartment flooded last July 2024 was supposed to get repaired and as of 11/19/25 it has not been completed. They tow everything here no matter what change apps for parking, you think they would cover the tow but no. If the app don’t work oh well should have called them somehow after hours. This place is a mess no wonder there have been 4 different managers within a year. Highly do not recommend this place

★☆☆☆☆ 1.0 Deanna Espinoza · Oct 2025

THE OFFICE STAFF HAS NO IDEA WHAT THEY’RE DOING!! I applied here in person on 10/22 and since I’ve been getting phone calls everyday from different office employees saying they need paperwork to be completed, job verification is complete, job verification is not complete, the background check is complete, the background check is incomplete…etc. My partner and I went in person again on the 27th and the assistant manager apologized for all the confusion and used the excuse “ we’re all new here” and assured us that everything was now filled out / filed correctly. Today 10/31 we received a call again saying the job verification was incomplete. I called at 2:03pm today (10/31) and spoke to Monica the manager and she also is giving me the run around and used the excuse “ it’s a tax credit proper

★☆☆☆☆ 1.0 Melissa Torres · Sep 2025

People saying that Natasha (property manager) has been the biggest help, that has not been the case for us. Judgement, sarcasm, poor communication, condescending tone in her voice. This apartment complex is dirty and ghetto. Rats, roaches, mold, Grown adults do not know how to throw trash away. Used Tampons in the elevator. Empty beer cans on stairs. Broken glass. Slashed tires on cars in the parking lot. HOMELESS PEOPLE wandering the complex breaking into stuff because they been staying in the abandoned facility behind us. NOT TO MENTION PEOPLE SPEED RECKLESSLY THROUGH THE PARKING LOT ESPECIALLY ON THE WEEKENDS. I have been here since 2022. And it’s just gone down hill, but maybe at this point it’s because it’s an income based apartment. I do think they should be a little stricter to avo

★★★★☆ 4.0 Monnique Caine · Apr 2025

I been living here for 2.5 years, i haven’t had any problems so far as I stay out the way and mind my business. Lol but Great property to live in , shout out to Nancy and Kevin who is the maintenance guy. He make sure the property is kept up with trash and he is up bright and early handling his work! Nancy is very nice also to me and we recently got a new manager . So far she’s very informative and makes sure we receive email and paper notifications regards to property updates which I love. So far so good..

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Elevator ✓ Fitness Center ✓ Pets Welcome ✓ Swimming Pool ✓ On Site Parking ✓ Paid Parking Lot ✓ Dogs Allowed

Services

Apartment building

Top Real Estate Agents in Houston

NameRatingReviews
Day 3 Home Buyers★★★★★ 5.020 reviews
Express Home Offers★★★★★ 5.020 reviews
Kristian Hurley - Realtor, Hurley Homes Realty Group★★★★★ 5.020 reviews
Corcoran Prestige Realty - Chris O'Docharty realtor★★★★★ 5.020 reviews
The Unparalleled Team★★★★★ 5.020 reviews
Axelrad Capital | Fast Private Funding★★★★★ 5.020 reviews
Builders Land Source★★★★★ 5.020 reviews
Ivonne Ortega,Realtor.★★★★★ 5.020 reviews
Beyond Mortgage, LLC★★★★★ 5.020 reviews
Sheryl Davis: Compass★★★★★ 5.020 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.