Hartwood at Canal

Sometimes God protects us in ways we don’t immediately see. I learned this the hard way with Hartwood at Canal. Joey, a kind and professional manager, first told me about a two-bedroom at a great price. He was calm, courteous, and trustworthy — a rare moment of light in what would become a storm. But by the time I returned, Joey had been promoted, and everything fell apart. Nancy took over. Paperwork was constantly wrong, answers never straight, and despite a month of daily calls, I was left running in circles, trying to fix mistakes that weren’t mine. Even though I had a 780 credit score, no broken leases, and was a former homeowner, they claimed my application was incomplete because I hadn’t listed a PayPal account — an account I didn’t even know I needed to list. I was told it was too

Some of the most disrespectful people at this place. Been here over a year, my 4th floor apartment flooded last July 2024 was supposed to get repaired and as of 11/19/25 it has not been completed. They tow everything here no matter what change apps for parking, you think they would cover the tow but no. If the app don’t work oh well should have called them somehow after hours. This place is a mess no wonder there have been 4 different managers within a year. Highly do not recommend this place

THE OFFICE STAFF HAS NO IDEA WHAT THEY’RE DOING!! I applied here in person on 10/22 and since I’ve been getting phone calls everyday from different office employees saying they need paperwork to be completed, job verification is complete, job verification is not complete, the background check is complete, the background check is incomplete…etc. My partner and I went in person again on the 27th and the assistant manager apologized for all the confusion and used the excuse “ we’re all new here” and assured us that everything was now filled out / filed correctly. Today 10/31 we received a call again saying the job verification was incomplete. I called at 2:03pm today (10/31) and spoke to Monica the manager and she also is giving me the run around and used the excuse “ it’s a tax credit proper

People saying that Natasha (property manager) has been the biggest help, that has not been the case for us. Judgement, sarcasm, poor communication, condescending tone in her voice. This apartment complex is dirty and ghetto. Rats, roaches, mold, Grown adults do not know how to throw trash away. Used Tampons in the elevator. Empty beer cans on stairs. Broken glass. Slashed tires on cars in the parking lot. HOMELESS PEOPLE wandering the complex breaking into stuff because they been staying in the abandoned facility behind us. NOT TO MENTION PEOPLE SPEED RECKLESSLY THROUGH THE PARKING LOT ESPECIALLY ON THE WEEKENDS. I have been here since 2022. And it’s just gone down hill, but maybe at this point it’s because it’s an income based apartment. I do think they should be a little stricter to avo

I been living here for 2.5 years, i haven’t had any problems so far as I stay out the way and mind my business. Lol but Great property to live in , shout out to Nancy and Kevin who is the maintenance guy. He make sure the property is kept up with trash and he is up bright and early handling his work! Nancy is very nice also to me and we recently got a new manager . So far she’s very informative and makes sure we receive email and paper notifications regards to property updates which I love. So far so good..