Grand Reserve of Naperville Apartments

Beautiful and Safe community! Every staff at the leasing office is very professional and super friendly. Maintenance requests gets taken care of almost immediately. 24/7 Gym, Private kiosks in clubhouse and summer time pool are some excellent value adds. Best part: They celebrate almost every national day with goodies for kids, my children loved them. They do consider the tenant's experience than just making money for themselves.

The absolute best living experience I have ever had! The management and maintenance teams here are amazing! They are extremely responsive, friendly and very professional. Lisa, Kaitlin and Tobias are the best apartment management staff I have ever had through my years of renting. They emphasize community through fun events such as the puppy palooza. We have rarely had any maintenance issues but when we do the maintenance team is very quick to fix them. When we moved in the apartment was spotless and newly renovated making it a seamless move in experience. If you are looking for a great place to live, I definitely recommend Grand Reserve!

The process was not as thorough as I have experienced in the past with other properties. Although the staff was polite and nice, it felt rushed and not as prepared; more like a number you have to get through the door to move on for the next. I wish there was a welcome packet or something with reminders of the property and FAQs. I read the lease, but that was a lot of information to retain and keep referencing. I feel I have questions that could have been provided in a simple packet that goes over the initial things at move in and/ or the reminders from when we last spoke about the property since there could be a gap from the time you viewed until move in. I’m hopeful it will not remain this way, but it just wasn’t the welcome I thought it would be.

I have lived here for a little over 2 months now and things have been great for the most part. The apartments are beautiful and the private entry and patio is such a plus. The complex is very well kept and the path on the property is very nice to have for walks, especially with pups! I haven't really had to make a maintenance request besides once, and they were fast and efficient. Your pathway to your door is shoveled and salted by maintenance during the winter months which is amazing and so convenient. The amenities like the gym, clubhouse, conference rooms, dog wash have all been amazing and very clean. Summer months have not hit yet to use the pool, but I am excited to try it out! Leasing office staff are all very nice and attentive and they always organize events or are giving out good

Working with the management team in our situation was absolutely wonderful! Being active duty military, moving from one state to another can be very stressful and this team made everything easy for us while being hundreds of miles away during the entire process! Everything was done through phone calls and emails, when we were finally able to drive to our new home it was after hours and they still made sure we could get into our unit that night so we didn’t have to get another hotel room! The unit was extremely clean and even warm since we arrived when it was still cold. We had 1 maintenance emergency during our lease and they responded immediately and fixed the situation in time for me to get to work. I can’t thank them all enough, they are the best to work with. These apartments are so