Grand Homes - Design Studio

Avoid Grand Homes – A Costly and Stressful Experience Working with Grand Homes has been one of the biggest mistakes of my life. What they advertise and what you actually get are worlds apart. Deceptive Lending Practices: They strongly push buyers toward their in-house lender, GrandLending. The interest rates they initially quote are far lower than what appears at signing. By then, you feel trapped, with hidden fees and inflated closing costs adding thousands more than expected. Hidden Costs Everywhere: From loan terms to closing, there’s a constant stream of surprise charges. What starts as an already overpriced home quickly becomes an even bigger financial burden. Design Studio Scam: The options are extremely limited, and the upgrades are outrageously overpriced. Basic selections cost

We had a great experience with Alexis today, who came recommended to us, and we are so glad. She walked us through the process seamlessly while showing all of the options and guiding us through the minutiae (like which grout colors would look well and color schemes). She has a wonderful and skilled eye for design and blends that easily with her clients’ vision. She worked cheerfully with our opinions, requests and many questions! I’m passing on my recommendation to work with Alexis, and all of the team at Grand Homes Design Studio. Everyone was polite, helpful and efficient.

Horrible customer service!!! Can someone please contact me ASAP. It's been almost a 2.5 years and still things from the inspection report have not been taken care of. They stall and stall and stall till you give up following up. Good luck getting any timely responses! I have all email documents to prove it. Then they close the job without fixing the issue. The people who've done this are Richard Gore, Brad Johnson and many others because they have high attrition. They could care less of existing customers, once you buy the house and identify issues, oh well you're on your own! If you don't have time to take care of your customers and hire someone to fix these issues than I should expect a cashiers check from you so I can hire someone else to fix it.

Watch out the shoddy workmanship! We own a three years old Grand Homes house. We are the second owner and the house was empty for sale for half a year hence the house was lived in for max of two years and half. Two days ago our kitchen sink just detached by itself. It appeared the undermount sink was merely glued onto the granite countertop. My next-door neighbor (same builder) had the exact same problem and GH sent a plumber to fix it who said it wasn't installed correctly and additional support was needed besides adhesive. I contacted GH warranty and was informed that the two year interior warranty had expired. Then I argued that it is not a wear and tear issue but an installation error. Later on a local warranty manager called me and told me the sink installation was up to standard by t

15 years ago, My husband and I built our first home in the surrounding Milwaukee area; That experience was ok---I'll just say: You can't change what's done, you can't go back in time. All you can do is learn from the mistakes.....Our greatest Lesson!! On the other hand, moving forward, we're building again in the Texas area. With this in mind, All I can say is: Grand Homes, Grand Homes by far has been Simply AMAZING. The Quality of Homes, the Service and Experience that we have gotten from them has just been TOP NOTCH, especially from our first encounter with Mark Bramlett our Salesperson, to Elaine Holloway and Alexis Seck at the Design Center have ALL just been phenomenal. We can't wait to move into our Beautiful Home, I know it will be more than we could ever Imagine and/or Dreamed of