Ghertner & Company

Dishonest Billing Practices & Zero Accountability. As a homeowner managed by Ghertner & Company, I have experienced a repeated pattern of erroneous billing that has been exhausting and deeply frustrating to resolve. In August 2025, I submitted a single gate hold request through their portal and paid the $25 fee immediately upon request from their own Community Association Manager. The gate was never opened, and I have never received a refund for a service that was never rendered. Since then, Ghertner has attempted to charge our account three separate times for this same single event — first $100, then $50, now two separate $25 charges — each time with a different explanation. The $100 charge was removed after our HOA President interceded and Ghertner acknowledged it in writing as a "sys

Over the past few months I have had the pleasure of working with Grace Claudy at Ghertner & Company. I say it has been a pleasure because never have I had such a positive experience in getting an issue I was having resolved. She is simply incredible! She returned every email promptly, something that is seldom done today. In each communication she made me feel like a priority and that she was going to do everything she could to help resolve my issue, which in fact she did. She was always respectful of how I was feeling and never responded curtly, despite the length of my emails. To the contrary, after answering all of my questions and following through on what I asked of her, she closed her emails with "please let me know if there is anything else I can do for you". My problem was ultimatel

Associate was patient, kind, knowledgeable and very helpful. She got my issue resolved by staying on the phone and walked me thru setting up and I was able to take care of my payment promptly. Thank you much

Ghertner has exasperated me and still continues to! I have been trying to resolve their accounting error of which payments have been made and taken from my checking account and have called 6 times to try to speak to their accounting office only to be told that they would “escalate my request and have someone from there call me back”. Still no call back. Still getting auto generated emails stating my account is past due when it is not. Finally get an email stating that they recognized they forgot to check some box and it’s been corrected - but they still have not credited me for the payments that were made!!! HELP ME HELP YOU!

Left a work order since 5/01/2025 and still haven’t gotten anything done. Our landscaping is horrible. The overgrowth is a jungle. Can’t see the mulch anymore. Would give a negative 5 stars if I could. (See their reply and current conditions in the following pictures) today is 7/18/25 I have emailed Jaye Kloss several times and doesn’t email back and haven’t heard anything back. It’s been almost 3 weeks