Form Simplicity

Real Estate agent I was working with uses this platform. Documents sent to me NEVER OPENED. Links always said "Timed out". Platform is a disaster. Tech support is a disaster. We had a 3 way call with agent, myself and tech support --- and tech support had no idea what was going on. Just a horrible platform - stay away if you can !!!

I’ve been a paying member of Form Simplicity for over three years, and unfortunately, the platform’s performance has become a nightmare. Every time I try to upload a document for signing, it takes over 20 minutes, even after clearing cache and other data. I reached out to customer service twice, but since they couldn’t find an issue on their end, they basically shrugged and did nothing to help. Today, after wasting almost 30 minutes trying to get the platform to work, I decided to cancel my subscription and request a refund—they denied it. Absolutely unacceptable. I do not recommend this platform to anyone. The free version of DocuSign works better than this paid service. Save yourself the frustration and look elsewhere.

I generally do not leave a bad review--but this once reliable software has become ladened with superfluous user interfaces that have nothing to do with E-signing. The performance of E-signing has suffered dramatically and this program is no longer a viable business tool for me. I would not be so final in my decision if it were not for the technical support line / contact information not plainly being available to be found.

I rarely leave a review like this...but more times than I can count, this Form Simplicty system has a glitch on the weekend or when no customer service/tech support can be reached because it's the weekend. This system glitches so much. The worst is when I have a deadline like tonight AND it's the weekend and no one from your company is reachable and it could have a detrimental impact for my clients'. Terrible system, TBH. I wish there was another option. And Docusign is clunky as heck. I'm so frustrated.

If i could but zero i would. We pay for a service and you could hardly ever use. Now its time for the All Real Estate board needs stopping using Form Simplicity as vender because this is ruining our business because the systems always down.