First Story Property Management, LLC

I would give zero stars if possible. I started my rental application process with First Story Property Management almost a month ago, and it has been nothing but frustrating and unprofessional. The person in charge of applications, Jillian Kirkland, has been completely unresponsive — she avoids questions, fails to return calls, and makes promises to follow up that never happen. Because of their lack of communication and accountability, I have now been left with only four days to find a new apartment and coordinate a move. This kind of negligence is unacceptable for a property management company, especially when people are depending on them for housing. If you value your time, money, and peace of mind, I strongly suggest looking elsewhere for property management services.

UPDATE 10/16/24: None of my maintenance requests have been fixed (including the tree limb from the tornado, the broken garbage disposal preventing the dishwasher from being used, and the fencing completely falling apart) have been completed or even acknowledged. A massive tree limb has also now fallen due to Hurricane Helene in the front yard and they CANCELLED THE MAINTENANCE REQUEST I submitted citing that it was too similar to the one from the tornados in the spring. I have repeatedly attempted to contact their office and request updates via both text (which I know works because they contacted me via text previously via this number) and email options, except the email address they provided in their hurricane update DOES NOT ACCEPT EMAILS and my email was returned. Avoid this leasing co

I rented a house with first story for 3 years. They were great, James was very hands on and responsive. Any issue we had at the property was swiftly responded to and fixed. Their tenant portal allowed for us to pay rent and send requests seamlessly. 100% would rent again

I used this property management company 2 years ago with no complaints at all. I tried again and what a different experience. The photographer was fine, came promptly and quickly set the sign. I had to track down the person who I'd be working with to set the price 3x. No price, no paperwork and the sign is up, people asking me how much will I charge. The final time I was promised a call, nothing came. Instead of simply apologizing for wasting my time, now she is saying repairs were done poorly. No repairs were even done! Simply paint and cleaning. She never set foot in the dwelling. Very sad how this company has gone downhill.

From the exploratory process of finding our rental home for the year to the end of our stay we had a wonderful experience with First Story. The leasing process was smooth and they did their best to accommodate our schedule. They do have strict rules in the lease that outlines expectations (like a requirement to have your carpets professionally cleaned upon move out), but it is clear and it allows for very clean and pleasant living properties. Communication was always quick, professional and proactive. I would recommend to a friend.