First American Title Insurance Company

This is our 2nd time working with this office. While we did not choose them (used same realtor for the sale of two homes), if I could have chosen, it would be First American Title Insurance! They were not only friendly and easy to work with, but also communicated the time line for our close! I highly recommend them!

The notary (Sheryl) that was sent to sign my husband and I was completely scatter brained and unprofessional. She told me that today was just really busy and she had a bad signing with some "New Yorkers" at 11am today and that normally she can handle New Yorkers as if they are something less than people who aren't from New York. My husband and I signed seperate and she missed him signing on the wrong line of a form and he had to drive to an office in Gilbert to correct. She would have missed many spots for me to sign that she didn't highlight but I was able to catch them. She said she was glad I was on the ball! It was insane how unprofessional and scattered she was. I couln't wait for her to leave my house I was so annoyed. I'm not sure if she is an actual employee of First American

Legends Branch (67th Avenue and Beardsley) in Glendale, AZ 85308 has one of the most efficient and proactive escrow officers - Geri Fortune! Her skill set is backed by years of experience and is never too busy to respond to any questions.

If I could leave no stars I would. Had a horrible experience here. Kim Farnsworth the senior loan officer yelled at us when we first walked in a few months ago because on the day of closing they still didn't have the paperwork together and she never called us for an appt time so we walked in and asked what's going on and she yelled in front of everyone that we are not here only clients. However we were closing and she promised us we would close on that day weeks prior. She continue to tell us she has a life outside of work so she basically doesn't care if she breaks promises. Do yourself a favor and save the headache we went through dealing with this unprofessional office and go elsewhere.

My mom is working with these people and no one will get back to her in a timely manner. If I could rate 0 I would because it is insane how many times she's had to call and does not either a) get a response or b) anything gets done. Do not use this company if you want something quick or easy! 👎