ERA Martin & Associates Frankfort, Ohio

Unethical and Unprofessional — Withheld Keys and Concealed Important Information. Our experience with Frankfort ERA was deeply disappointing. After closing on our home — with all funds transferred and legal ownership complete — the agent refused to hand over the keys at the agreed-upon time, which delayed our ability to take possession and move in. When my husband followed up, the agent told him he should have “compassion” for the sellers because the seller’s parents had died — implying that he couldn’t understand such a loss. What she didn’t know is that my husband’s mother passed away while he was serving overseas in the military at 19. Using grief to justify breaking a clear agreement was tboth inappropriate and unprofessional. On top of that, the agent refused to disclose who perform