Emerald Ridge Apartments

2 failed tours. 3 years ago I tried to tour— got confirmation emails and times but never a unit or code. I called for 20 min straight with no answers. Now I am touring again. I got my confirmations & unit, but no code. Once again im standing outside making calls trying to get the code. One rep answered and said the leasing management will reach out but they never did. Guess im not leasing if I can’t even view units🤷‍♀️ It’s disappointing because they seem like good units.

Komariah from the leasing office was very helpful and patient in answering all my questions. She provided clear and detailed information, making the entire process smooth and stress-free. I truly appreciate her professionalism and friendly attitude.

Mark and Heather in the office are outstanding. The maintenance team is wonderful. I have never experienced such personal care and consideration from an apartment complex. They are attentive and are able to solve any issue quickly and efficiently. We love that it is such a wonderful place to live for families and pets. Also the new electronic door locks are amazing! I haven't had to dig for my keys while carrying bags since they were installed. Honestly, take a chance with this beautiful community. You won't regret it!!

Tldr: this company will lie to your face, and cover their own selves. I would never trust any essex apartment after this. Shame on you Emerald Ridge for hiring individuals who would blatantly lie to your renters. Also it seems if you become a renter here, your assigned parking spot from your lease is not yours exclusively and some random person will consistently park there and if you try to tow, the leasing office will cancel it even if you asked them about it beforehand (: If I could give this apartment place a -1000 star review I would. This place is toxic and will lie to your face in defense of their own. We have been having issues of people parking in our spot and have had issues caused. When were gone, I would ask our friends to take care of our pet and when the spot was taken (by th

When it comes to maintenance repairs and the apartments themselves, it’s fast and efficient. The apartments are older, but acceptable and spacious. Rent is reasonable and the location is quiet and near Downtown Bellevue and Factoria which is great. However, the biggest problem with this apartment complex is the parking and security. There have been multiple break-ins at this apartment complex. Mainly because it’s located right off the express way, which makes it easy for thieves to just break in, steal, and drive away. My vehicle has been broken into before as well as some of my neighbors. The police have been to this complex many times, but can’t seem to solve the issue. I personally believe you need more lighting, especially at the back end of the parking lot. Some type of camera sec