Domus on the Boulevard

I’ve been living at Domus on the Boulevard for almost a year and wanted to share an honest and balanced review. There are definite positives. The location is excellent, especially being close to the nearby park, and the living space itself is comfortable. The maintenance team has been responsive and professional when handling work orders, which I truly appreciate. However, several serious issues cannot be ignored if you're considering this place. 1. Move-in leasing error When I first moved in, the rent price and promotional discount listed on the lease agreement were incorrect. I had to go to the leasing office at least three times before the agreement was corrected and finalized. That process was unnecessarily stressful during move-in. 2. Elevator reliability In my building, only two

We lived at Domus for only two weeks before moving out because of an upstairs neighbor who played music for multiple hours every single day. It carried through the ceilings and hallways, making it impossible to focus or relax. The leasing office promised to handle it, but the situation didn't really improve. Realizing the noise would never stop, we decided to start the move-out process right away. That process was a nightmare in itself. We had to email the leasing office multiple times just to get the move-out started, and they even tried to charge us for an extra week or two because they wanted a formal notice date, even though we had requested to move out as of 09/02. The lack of communication and coordination was unbelievable. To make matters worse, Domus withheld our entire $600 sec

The worst move-out experience. When the leasing office was calculating the deposit to return, they first told us some amount to give us back. Then later, they corrected and said we owe them some money and would tell us the exact amount. So we are like, “fine, we’ll wait on their notice.” Then we get this letter from a debt collector. When it was the leasing office who failed to notify us, they contacted a debt collector, potentially hurting our credit scores. It wasn’t like we were avoiding to pay. We were literally waiting for them to follow up because they said they would. Yet, they just went through a debt collector for the money. No respect, no communication, no professionalism from the leasing office. P.S. The elevators break so often, and we had to move our belongings up the stairs

Living at Domus on the Blvd has been one frustrating experience after another. 1. Referral Bonus Never Honored – Our friend referred us here, and we also referred another friend. Despite visiting the leasing office multiple times, we never received the referral bonuses. One leasing manager even incorrectly claimed it was tied to a W-2 form (which only applies to employees, not residents). The current manager, Michael, acknowledged the issue and said he’d fix it, but he has never responded to follow-up emails. 2. Poor Communication – If your request isn’t maintenance-related, expect it to disappear into a black hole. The leasing staff often say, “I’ll get back to you,” but they never do. 3. Dishonest Leasing Practices – When we first moved in, the leasing office promised concessions (X w

As other reviews have pointed out, Domus Apartments unfairly charges tenants after move-out. In my case, I was billed $1,300 for “bathroom cabinets”, despite leaving the apartment in clean condition with no damage beyond normal wear and tear. The charge was not supported by any itemized invoice or explanation. I’m currently waiting for a response from Domus and will update this review accordingly. If the issue is not resolved properly, I am gathering evidence including move-in and move-out videos and photos, and preparing a formal complaint with the City of Mountain View Rental Housing Committee. I am also pursuing a small claims court case to dispute this charge. I wouldn’t recommend living here. However, if you still decide to move in: Take detailed photos and videos of everything S