Distinct Dwelling Property Management

Super glad for a great option for a property management company. I refer many other real estate clients to Distinct Dwelling who have been super happy with their experience and wished they would have made the switch sooner. They aim to please. Both Silvia and Jason have been responsive to my requests. Yes they are busy with many tenants and property owners so have some grace and follow up.

If you're a landlord, AVOID this company. After over a month of asking for my expenses to be reimbursed for utilities owed by the tenant, they never sent me the funds. They held the security deposit from the tenant, so I had no recourse. I sent a detailed ledger prior to the security deposit being sent back to the tenant showing what I was owed. I was repeatedly pushed off and told they were sending to the accountant. Now two months later, still nothing, and they've gone silent. Additionally, you rarely deal with the same person there. Communication is poor at best. They make distributions mistakes often, so you're constantly chasing them for what you're owed. With so many PM options, I'd avoid this company.

Do not do business with these people. They've owed us $4000 for over 3 years ago. Save yourself the headache. I've called a few times and now they just avoid talking to us. Sylvia flat out lied to me. After she was caught she doesnt answer any of my calls. Not only that they rented my house to a guy that spent 17 yrs in prison.

I rented 2658 #2 Roseburg for Upscale Resale. Was being charged for landscaping and didn't get service for the first 6 months of my 1 yr. Lease. Sylvia didn't refund any overpayment of NNN quarterly as per my lease. She asked for proof I wasn't getting landscaping and I provided proof nothing was done. I was told Mary Gilbert was providing landscaping and she only did the next day after I informed them I was leaving because I don't do business like this! I was asked by Distinct Dwellings, " how do you know you haven't gotten landscaping? Are you there 24/7"? So I took weekly photos and videos showing the condition of the property. If you're a small business owner trying to take care of your community and your family, I suggest you go elsewhere!

Be sure to know your tenant rights and local housing laws. My request for ADA accommodations was denied, and they had a lawyer contact me, which felt intimidating.