Diane Vitale-Kos - Chase Home Lending Advisor - NMLS ID 490716

I want to recognize Diane Vitale-Kos, Senior Home Lending Advisor at Chase, for the exceptional service she provided during my recent cash-out refinance. From the beginning, Diane went above and beyond to offer thoughtful solutions and guide me through every step of the process. Her follow-up, knowledge, communication, and professionalism far exceeded my expectations. Because of the outstanding service from Diane, her processor, and everyone involved, we made the decision to move all of our accounts from Bank of America and Merrill Lynch—where we had been clients for over 30 years—to Chase. Diane sets the standard for excellence in customer service. Chase is fortunate to have her representing their brand and serving their clients with such dedication.