Cushman & Wakefield - Commercial Real Estate Services

Ean Wrightson has been outstanding with maintenance support. He’s always very responsive and usually the first one to show up when an issue comes up in our unit. He’s been on top of every concern we’ve had, and it makes a big difference knowing we can rely on him. Really appreciate his professionalism and quick follow-through

Selwyn Flats - I am a previous rental manager and I have to say that this company is by far the worst company I’ve ever rented with. They lack respect and basic courtesy of their tenants. They are poor communicators and can’t seem to provide any real customer care. My move in process was inexcusable with the amount of issues my apartment had. My privacy has been jeopardized by bad employee’s inappropriate behaviors. They can’t seem to prioritize basic property needs (taking out the trash, making sure the grounds are maintained, remembering to turn on the outdoor lights in the evening). The big trash bin in the photo has still not been serviced. We pay for “amenities” but I have yet to see ANY of those to be consistently offered - the pool was closed all summer. “It will be open Friday” “It

Cushman & Wakefield own the Reserves at Providence in Charlotte NC. This apartment complex is in poor repair and mismanaged. I have frequently had maintenance requests completed without action. Although the office staff are very peasant to work with there are a lot of issues that go without being addressed. 1. No pest prevention measures even though you pay for it monthly. 2. I have called multiple times about snakes at my front door. After nothing was done I bought moth balls however they were blown away by lawn care. 3. When you call the office you can never get through, emails don’t get answered so you are fending for yourself.

Mercedes Ortega associated with Reserve at Providence is absolutely running that property into the ground. NUMEROUS unresolved complaints stemming from her mismanaged leadership is a direct result of the company as a whole’s negligence. It’s time for some serious restructuring and self accountability if this company wishes to continue its monopolization in this state.

The Reserve at Providence has gotten progressively worse, since I moved here almost 4 years ago. I've seen 3 management changes. I liked it better under Pinnacle Management. The apartments are old and lots of tenants are suffering with water leaks and enormous water charges! I have been dealing with this for a year and a half. First the tub, then toilet and now bathroom sink. Maintenance only does patchwork, when they finally show up. I dealt with Marquis that does a tap and dance, as the leasing manager to get you in there but acts, as if you are an inconvenience when you address these issues. He gave me HIS card to remind HIM, to address the matter, then got mad at me, after a week of it not being handled and my third time reminding him in office and or onsite! I have over $600 in gross