Crystal House

Considering a lease at Crystal House? Check out this list of some of the ‘wonderful’ features: - Mice! No matter how clean you might keep your apartment, they find a way! —> Took several requests to plug the hole behind the dishwasher that pest control advised. - Frequent utility outages…. —> As of writing this post, the water has been shut off, with no notice, for 4 hours. It’s the second time this week they shut the water off. —> In the span of a month, lost power several times totaling about 72 hours. Management did not communicate anything in one of the instances, and we had to completely empty our fridge twice. - Nothing better than a Sunday morning starting off with construction noises from all sides - Good luck communicating with management, took me to talk off work to finally c

This has been the worst living situation I've ever experienced. From roaches to broken appliances to now no AC available, we 100% do not recommend this apartment complex. The leasing team are all very kind, but they don't seem to have the power to do much in terms of helping tenants have a better experience. Management shut off all AC access (even though we pay our own electric bills) so now our apartment stays around 80 degrees at all times. Their only advice was to open the windows, which lets in the lovely cigarette and weed smoke from our neighbors balconies. Over half the parking has been removed. Issues that are supposed to take 48 hours max to fix take 7 weeks. Dishwasher infested with roaches. Washing machine completely molded out. All of this in a renovated unit! 0/10 don't live h

I was looking into their workforce housing program and so met with a consultant. After sitting down with the consultant I was pretty much told that I don't qualify due to my income. when I went to go and sit down with another leasing consultant from another complex, they explained the workforce housing program to me in depth and thoroughly. I was completely lied to and they purposely make the process difficult so that you wont move forward with applying. Also, while I was in the leasing office there were like 3 complaints all under 10 minutes. finally there is construction on EVERY SINGLE SIDE of the building, so be prepared to live amongst construction.

Very bad experience — extremely dissatisfied. I have been living in this apartment for three years, and every lease renewal has been a nightmare. 1. First renewal: Took 20+ follow-ups before they finally renewed, and only then did they remove the unnecessary month-to-month fee. 2. Second renewal: Another 10+ follow-ups. Rent stayed the same, so I let it go for a while, but later discovered my utility bill was double compared to the same unit type. They had been charging for four tenants instead of two because every time a roommate changed, they added the new one but never removed the old one. When I asked them to fix it, they just pushed the responsibility onto us and told us to deal with the utility company ourselves. 3. Third renewal (current issue): After another 10+ follow-ups just to

The reason this property appears “affordable” is because it does so at the expense of basic living standards. Residents should expect frequent and unannounced water shutoffs, as well as power outages that can last for multiple days—often resulting in spoiled food and significant inconvenience. Pest control is a serious and ongoing concern. We have experienced multiple mice in our kitchen (approximately 4–5), including contamination throughout the pantry and kitchen area. Despite submitting multiple maintenance requests, management has failed to address the issue in a timely or effective manner. Rodent activity is also prevalent in the parking areas, with little to no visible action taken to mitigate the problem. Parking is extremely limited and inconvenient. It is not uncommon to spend 2