Crown Apartments

Zero starts if I could. The management company and Kami are the absolute worst landlords I have ever experienced. My heat went out in October and they refused to fix it until I reported them to the city and it was finally fixed in December. My oven also stopped working several months before I moved out and they refused to fix it; it was still broken the day I moved out. There's been no designated maintenance person because they keep quiting. The place is supposed to have central air, but several units have window AC units because they won't fix anything. Also neglected to send back my security deposit. DO NOT move here. They are quite literally the worst and not worth the headache.

For the several years I stayed here, my experience was good. Unfortunately, my positive view has changed due to the handling of my move-out. I have made multiple requests for my security deposit and have not yet received it. This lack of follow-through is unprofessional.

Honestly I enjoyed living there, it was in a great neighborhood, also quiet. The reason I am posting a 3 star review is the last year I lived there, things really went down hill for me. The AC went out, was fixed once, then broke again (as things do). The second time it broke, it took almost 3 MONTHS to fix and it was also during the hottest months of the year: June- parts of August. I lived in an almost constant 83-85 degree climate in my apartment, had 3 large fans going at all times, my electric bill skyrocketed just so I could slightly live comfortably. I also had 2 cats that were living with me. Some days I would stay at my boyfriends house just so I could sleep comfortably and not have heat stroke. When I inquired about the AC, I got messages like "We are working on it" "We need a

Crown Apartments has been a home away from home for me. After beginning my residency at Mayo, I was struggling to fit into a new town and community. The manager, Kami is extremely helpful and knowledgeable about the Rochester area, and went above and beyond to make me feel welcome. I started moving into my 2 bedroom unit, and was greeted by a cheerful maintenance man, Angel. He was the cherry on top of a great experience. Angel gave me his personal phone number, and told me not to hesitate to call if I needed anything. The complex is clean and quiet. My only issue would be that sometimes my mail gets mixed up with other tenants, and we end up having to exchange a bit, the mailman here said he has been working on it. I have a great view from my patio, and enjoy seeing the wildlife outside m

Not too impressed with the new management company. We lived in a 2 bedroom, but recently had to transfer to a 3 bedroom. The 2 bedroom we had had just been renovated when we moved in, so it was in good condition. We aren’t sure how long the 3 bedroom had been vacant when we went to look at it, but I’m guessing a couple weeks since it was the middle of May. We wanted to get moved as soon as possible so we got started. We let the management know about a few different issues that need to be addressed. Our screen door to our patio is broken. The baseboards under the kitchen are gone, it’s extremely dirty and disgusting underneath, our cat even got into a hole down there. Luckily he came out so we duct taped the hole closed. The washing machine leaks. We have what should be a nice fridge with a