Cross Country Mortgage - Melisa Jones

Don't let the positive reviews fool you - Melisa is rude, ruthless, unreasonable, and unprofessional. If you value prompt communication, respect, and responsiveness, work with someone else.

Melisa and her team were wonderful to work with. Every step of the process, they were available to answer questions and really explain everything thoroughly. Everyone was very nice and professional. Melisa really went above and beyond to help walk me through and guide us in the right direction - she and the team work quickly to respond to calls/emails and get us all the documents we needed. They really treated us like we were family. I would absolutely work with Melisa again for my next home buying experience!

The whole team was accessible and communicative from start to finish. They helped with finding the best rate and explained what could be done in the future to help with decreasing payments. I would definitely recommend Melisa’s team 10x over!

Melisa's team is the best! We are repeat customers, and will continue to use them! Everyone's communication is great, easy to get answers, and they follow up on everything. I would highly recommend them as they make the process as easy and seamless as possible!

Melissa and the team are amazing people. You can tell that this is more than a job for them and they know they change people’s lives for the better doing what they do. Going above and beyond is an understatement. Their knowledge and expertise allowed me and my family to focus on our out of state move. Lots of documents were sent over and we always had so many questions but they were readily available to answer….sometimes after business hours. There were times we had to revisit a conversation we had early on in the journey and Melisa was never frustrated to repeat herself. There were so many moving parts during our move that it was difficult to keep track but I had peace of mind that Melisa and NAF had our backs. Thanks again Melissa, Dawn, and NAF team.