Colonel Bluffs

I am posting this review to document serious concerns regarding health, safety, communication, billing practices, and staff conduct at this property. During my tenancy in Apartment 113, I experienced unresolved mold and moisture issues. Management acknowledged mold through a certified company that conducted air quality testing and took photographs, yet I was repeatedly denied copies of the inspection reports despite requesting them. During this extended period, my children and I experienced ongoing health issues while living in the unit. I am also aware of multiple units experiencing microbial growth and ongoing pest problems, suggesting these concerns are not isolated. There were incidents involving attempted entry into my unit without proper notice, as well as concerns about documents

I would like to bring to your attention an unpleasant experience I had during my recent visit to the office. From the moment I walked in, Mercedes displayed a rude attitude and did not communicate with me throughout the application process. I was assisting my grandmother with completing an application, and while I understand that employees may not be able to complete applications on behalf of others, the way this was communicated was unprofessional and discouraging. There was no explanation of the process, no guidance, and no effort to assist in a respectful manner. A simple, courteous explanation would have made the experience much more positive. I hope this matter can be addressed so that future members are treated with patience, professionalism, and respect.

Lived here for 2 years, loved the apartment but management was a mess the entire time. Within 2 years so many employees got fired for unprofessional behavior. If you move here your best bet is to pay your rent online if you pay with a money order into the rent box it just may not make it into the hands of management so they say. Me & my neighbors had problems with money orders being taken & not applied to the rent & they will not hesitate to put a notice on your door. The pool didn’t open up for almost the entire 2 years I lived there. Valet trash comes when they feel like it. Breezeways are dirty. Kids fighting each other outside every other day. Is an okay apartment complex if you are on a budget but it gets old really quick.

Apartments are nice and new.The staff are very dishonest and misleading. They force at least 3-4 inspections in a month which lead to denial of renewal/eviction no matter if kids are involved or issues are resolved. Staff doesn’t update each other either.

I’ve been by to check out this beautiful new community to possibly become a new resident to my surprise. I was very disappointing on the upkeep of the amenities. I thought to myself that it would be taken care of a lot better since it is brand new the pool is so disgusting and green and brown