Cityplace Heights

I lived here for 2 years in a one bedroom facing the “city” and had a pretty good experience. I did not encounter too many issues in my apartment and maintenance showed up within a day or two depending on the issue. My only complaint with the apartment is that it’s a bit dated but for the area it’s still a good starting price, I had a “city” view really only during the winter when the leaves fell off the tree because when the trees are full bloom you can’t see anything which sucks! I was on the third floor but it looks like 4th and 5th floor had a better view. I would of rated a 5 star but I’m not because of the move out process! I will litera never live here again or recommend anyone to live here because as someone who paid her rent ON TIME FOR 2 years you would think that I would get som

I moved to Cityplace Heights this week. I would like to start by saying that the customer service here is on point. Working with Norma from the leasing office was such a great experience. She clearly understood the assignment and gave me everything I asked for. She went above and beyond to make sure my move was a success. I really appreciate her kindness and professionalism. My place overlooks the downtown skyline. An easy two mile commute to get to work. This is a prime location close to all the major highways and the best bars and restaurants that Dallas has to offer. Looking forward to making this place my home. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I lived here for 4 years, and the worst part of my experience was the MOLD. It was coming out of the air vents and visibly spreading around them. Management was ok — Tyler was helpful and had the vents professionally cleaned, but the mold inevitably came back. It eventually spread to my shoes and carpet, forcing me to throw away many of my belongings. It was the property’s responsibility to properly remediate the hazard, and I should not have had to deal with the cleaning process myself. Yet, when I moved out, they still charged me a cleaning fee, despite the fact that I had deep-cleaned and sanitized the entire apartment due to their unresolved mold problem. I know this wasn’t just an issue in my unit because I frequently saw the Pur360 mold testing company vehicle at the complex. They

My leasing agent Caleb was extremely helpful and very knowledgeable through my tour and move in process. He answered all of my questions and has been very helpful over this last month. Highly recommend him if you need help or have questions. 5 stars for him

Be prepared to face $750 in move-out “cleaning” charges, even with no damages. I was informed that per the lease, this is their common practice. See attached photo, which states that these charges are automatically applied. I’m writing this as someone who takes care of where I live and has never lost a deposit. I knew I wouldn’t be in my unit long, so I was intentional about keeping the apartment in perfect condition. I didn’t mount my TVs, I hung only 3 pictures and one shelf, I avoided anything that could risk damage. There were no stains, no spills, no pets, no damage of any kind, and I cleaned the unit before handing over my keys. I have moved into a larger unit within the same building and was excited to make it a home and stay for several years. I wanted to hang shelves, mount my