Citadel at Westpointe

I had a very concerning experience at this community. My vehicle was towed within just a few minutes while I briefly stepped away to complete a delivery nearby. My child was inside the vehicle secured in a car seat and the engine was running with the air conditioning on. When I returned, my vehicle had already been removed by a towing company. I had to call the police, and approximately 10–15 minutes later the tow truck returned and brought the vehicle back. What was most disappointing was the response from the leasing office. When I asked for help, the manager defended the towing driver and said the tow was justified even though a child was inside the car. I was also refused access to camera footage and was told there was no one higher in management to speak with. This situation was ex

My niece and I visited the property last week and were greeted by Nicolette, an amazing leasing agent. She took the time to thoroughly walk us through all the floor plans and pricing and was extremely helpful throughout the entire tour. I highly recommend asking for her when you visit!

Well its dec. 3rd and once again another car broken into (11am broad daylight). 2nd time a car has attempted to be stolen (both hyundais) and ive only come here about 5x times this year to visit my gf. I refrain from coming here bc it seems my car is never safe. Every time i come here residents and visitors are mostly having to park outside the community because they’re just isnt enough parking available inside the community. But even parking inside the gates doesn’t assure car safety. Broken glass in different areas of the parking lot everytime i come here. Im Only speaking from a visitors perspective so keep that in mind PARKING SUCKS for visitors & residents it seems. My gf works late so most nights shes having to park OUTSIDE the community and walk allll the way to her building, im sur

Been living here over a year, and I've had great experiences living here. Updated apts, quiet neighborhood, great neighbors, easy access to highway, and stores near by. Maintenance is very quick (Jose) goes above and beyond to try to fix the issue A.S.A.P, (ac broke on a thu and couldn't get a part till the following mon. , but he was able to bring a portable to get me through the 100+degree weekend) Emma and Kayla at the front office have been very attentive to any questions or concerns that I have. Always greeting with a smile and willingness to help. Will definitely be renewing my lease!

I have been living in this apartment complex for over two years, and my experience has been overwhelmingly negative due to poor management and unhelpful front desk staff. As someone who has served two tours, I often return home to find my apartment infested with various pests, from cockroaches, spiders, and scorpions. Despite bringing this issue to the attention of management, multiple times, I was met with indifference and was told, "this is not important." Additionally, a severe water leak caused significant damage to my apartment’s carpeting and walls, resulting in mold growth. The repairs took over four months, but even after that, the mold remained, and the carpet was left in ruins. Over time, I’ve noticed a growing lack of accountability. Any issue that arises is blamed on technical