Charleston Townes

Overall Experience: Genuinely LOVED the townhouse/community, but was not expecting the horrible management. Matchbox Realty & Management Services neglects tenant needs, leaving us to handle repairs ourselves, and nearly all students I know lose some if not all of their security deposit. While there are great features—spacious rooms, privacy, and dual laundry—beware of the immense drawbacks of dealing with this landlord before signing. If you live here, plan for at least two years to make the deposit loss worth it, and expect the following: 1. Poor Move-In Condition: We moved into a unit left in unacceptable condition by previous tenants. Despite documented proof/move-in inspection, management “lost” our records, took our entire deposit, and even requested more money. 2. Unreliable Mainte

I lived in Charleston for two years (Junior and Senior year) and have mostly good things to say about it. The apartment when we first moved in was pretty bad, a lot of appliances were broken and it wasn’t very clean. At the time management was in a house instead of downtown, so when it moved it made some inconveniences. Maintenance team charges a lot but gets it fixed mostly. There is a pool that’s pretty small and almost always packed on warm days as well as a tiny gym. Other than that, you’re paying $600ish dollars for a queen bed, good sized room, and your OWN BATHROOM which is huge in college. There are also two laundry rooms! The area itself is also very safe, but can get noisy due to parties on the weekends. Charleston is most certainly one of the best off campus housing sites and I

my roommates and I lived in our unit for 2 years. We deep cleaned the entire town home every week and kept the unit furniture in perfect condition. We painted the walls to cover any scuff marks, and we all used mattress covers to ensure no damage to our mattresses. We all turned in our keys on time and were the perfect tenants. The deposit was $250, and after moving out I was sure I would be getting all $250 back. This was not the case, however. In fact, I ended up owing money. This makes no sense considering we left the town home in BETTER condition than we received it. I vacuumed my room every week and never spilled anything and still received a carpet cleaning fee along with a mattress cleaning fee when I had a waterproof cover on my mattress for 2 years. Although the town home itself i

I lived at Charleston for two years and I never had much of a problem with management. They charged us twice for small repairs (a guy came out and told us our fridge was not leaking there was just a spill) but not that huge of a deal. The apartments are spacious and worth a little extra to not have to deal with problems other complexes have. We had a lot of stuff break in the first few months but it's been fine since. I really liked living there and would not have made a different choice in hindsight. (Wish they'd bring back recycling though)

I can't believe I skipped 3 classes to wait outside for over 7 hours to sign a lease here. Don't waste your time and energy. Management is horrible. Emailed the person I was supposed to and nobody responds. Multiple calls and emails later, they finally respond once we got Matchbox involved. Its been two weeks and still have yet to hear back from the person at Charleston. Obviously they don't thoroughly look through the townhomes when tenants move out. When moving the furniture around in my room, I came across water damage all along the baseboard and carpet that the previous tenant obviously covered up using the dresser at the time. I marked it in the pre check when moving in and of course they still charge me for carpet replacement and baseboard charges once I moved out. Amenities they pub