Castle Property LLC

Avoid Castle Properties: Unauthorized Charges and Exploitative Practices Toward Students Castle Properties wrongfully withheld my security deposit and charged $100 for a cable box I personally returned to their front desk. The cable company confirmed there is no replacement fee, so these charges were completely unjustified. After disputing them, management became rude and started ignoring my calls, emails, and letters. Glenn abruptly hung up the phone on my mother when she tried to help. I still have not received any portion of my deposit or a refund for these fraudulent fees.

I feel so lucky to have found my one bedroom through Castle. These apartments are the perfect size and the most reasonably priced one bedrooms I have found in Harrisonburg, especially since they are so close to downtown. As a working professional it has been such a relief for me to be able to come home to my clean, safe apartment every day. I have had some truly terrible luck with apartments and landlords in the past, but so far Glenn has been good about communicating expectations and fees directly, which I have appreciated. Also, any repairs or issues I have needed help with in my two years of living here, he has resolved quickly, sometimes in the same day. Of course, no place is perfect, but overall it has been a very positive experience renting here!

Castle Property is a predatory company taking advantage of students with atypical leases and a great of confusing fine print. God forbid their is a payment which is late as their process incurs a $5 a day penalty fee. They charge and exorbitant (more than needed for a $30,000 policy) amount for renters insurance and if you by your own policy and send the proof they conveniently loose materials sent (I had to send the same documents several times). After trying to understand what was going on, they took another call and put me on hold to for more than 30 minutes, and I had to call on another line to finally get an answer to my question. I would not do business with them again.

I recommend Castle Property managers because they listen to the tenants' needs, consider the appropriate response and implement the solution acting in the best interests of both the tenant and me. Keeping happy tenants and happy landlords is a rare skill. It makes for consistent rent payments and longstanding property occupation.

Castle Properties has been great to me. Especially Glenn. He is a good man and has always been helpful and understanding. Someone else has purchased my unit, but i will miss having Glenn as a landlord.