Carrington Title Services

I had a very disappointing experience with Vylla Title Company during a recent transaction. Communication was consistently lacking throughout the process, and there appeared to be clear partiality toward the listing agent rather than maintaining a neutral role as the closing party. There were significant delays and inefficiencies, including failure to ensure all required closing documents were properly executed in a timely manner. Overall, the lack of urgnacy, poor communication and disorganization created unnecessary stress for all parties involved and negatively impacted the transaction timeline. I would strongly encourage improvements in communication, accountability, and processing efficiency.

Sam has went far and beyond to help me understanding the documents I needed. Very thurow. He voice and choice of words are very calming at this nervious time. For me. I'm a senior citizen. I don't hear or see as good as I once did. I have just enjoyed her taking time for me with all those questions I have had I would rate Sam with a 10 for sure. She should be training the new ones that come aboard. Excellent customer service. A +

This review is for Vylla Title; which is owned by Carrington and it’s terrible. Do not let Auction.com force you into using this company. This is a cash closing, that my normal title company would have closed in two weeks. It’s been over a month and I still can’t even get a settlement statement from them. Someone is always out of the office. I’ve now been passed off to a third person in an attempt to close on this property. Terrible company. Will not be doing business with them again. They are also parented work Zillow somehow, so that possibly explains the lack in service. These big companies keep buying up smaller companies in the real estate space and destroy the customer service side of the business.

If I could give zero stars I would. It's been 6 months since closed on our loan and this company still has not had our deed correctly recorded! Lie and very deceitful. Completely ignored that our property needed a survey done before closing and now can not be recorded for deed to transfer. We have been paying a mortgage for 6 months that legally is not ours! No one ever emails you back or calls back after numerous emails and phone calls. Horrible customer service. Had to find out the deed was noy recorded properly by complete mistake! Our county health department couldn't understand why we were paying septic for a BANK OWNED PROPERTY! Not even a call from them in 6 months saying hey we messed up!

WORST closing experience I've ever had. If I could give them a 0 I would. It was so bad, I contemplated reporting them to the BAR Association or just somebody. I just settled on giving them an honest review. Not only was communication throughout the transaction HORRIBLE, but countless ERRORS, MISTAKES and TYPOS were made on so many documents throughout the entire transaction. It was unbelievable. For this reason I didn't trust a single document they produced causing me to triple check everything. My Clients were extremely frustrated and honestly just baffled with the lack of professionalism and attention to detail. Vylla Title kept dishing blame to different employees and departments within the firm, who were also "touching the file," for the mistakes made throughout the transaction. Real