Bridge Homes - Minneapolis

We have been renting this home for 3 years now and our experience has been horrible. Samantha is a scam artist. We are currently taking them to court because we have mold on our bathroom ceiling,(they painted over it) our tub overflow cap eroded and disconnected causing water to go into the basement, our floor in the bathroom has a hole going straight to the basement. We utilized the maintenance portal and had people come out to fix stuff, all the contractors say we need a new bathroom, tub, floor, walls, sheetrock. And Samantha denied all the requests to fix them and tried putting the 1,890$ on our rent bill saying we have to pay for it and it was our fault. Our bathroom has been torn apart with a hole in the floor for about a month now and all requests to fix it are being denied. This c

Our experience with this property has been deeply disappointing. The home was rented to us in November with only enough heating oil to last about ten days, and the space heaters provided afterward repeatedly tripped the breakers. It took multiple requests before the oil tank was finally filled. Several doors do not open or close properly, and many window locks are either missing or broken. The property’s driveway remains unpaved, unlike every other home on the block, and the roof appears to be in poor condition. We also dealt with animals in the walls, which required three service requests before being addressed. Overall, this company prioritizes profit over tenant well-being. I would strongly advise avoiding this management company.

Well because you asked for more information. I have lived in my home for what will be 4 years. I get a message that my lease is not being renewed because my house is being sold. Fine, I guess, would be nice to be given an offer to buy it, but fine. So I ask about if I find a place early, what can be done? I’m told I have to fulfill my lease or pay for both. Okay, fine. So I look at other houses that are owned by the SAME company and ask ‘what if I decide that I want to move to one of those?’ I had been told that my application fee would be waived if I moved into another Bridge Home. The response I am given is that ‘we only hold homes for 14 days, so it’s best to look closer to your move out date, but don’t worry, you’ll only have to pay $1 to reapply!’ I said ‘I thought the fee was waived’

Samantha was great to work with. It was a smooth process. She answered all our questions and was very helpful. We are pretty happy with our rental home. Definitely a 5 stars experience.

It has been a terrible experience. We can never get in touch with Samantha when needed. She doesn't answer her phone and then instead of calling back she will respond by email. With maintenance issues most of the time we are not given a heads up and not asked what times would work for us for them to arrive. Instead a lot of times they are scheduled and we are told we need to be home at a certain time, so then one of us has to take a PTO day from work. We have also had time were we are told the day of that someone is going to be at the house to fix something and they either are late, don't show up or are there for 5 minutes and say they have to come back. Very terrible communication and no common courtesy for us. We were suppose to have a window replaced downstairs and its been over 2 month