Brick Row Apartments Richardson

I moved to this apartment complex only because I saw a promotion clearly advertising one free month. Based on this offer, I was informed that I would not be required to pay rent for that month. Despite this, I was shocked to find a late payment notice posted on my apartment door, accusing me of being overdue. I went to the leasing office immediately, where I was told again that the month was free and that I did not need to pay. However, by the end of the month, I received another late notice, once again falsely claiming that I had failed to pay rent. This shows a complete lack of organization, honesty, and accountability. When I returned to the leasing office, I dealt with two employees, Melissa and Nereyda whose behavior was beyond unacceptable. They were aggressive, disrespectful, and

I really liked the location, but unfortunately the management experience was very disappointing. When my lease ended, I did not provide move-out notice early enough (even though the lease clearly states when it expires) and was charged for additional days. That was clearly stated, and I paid the balance without issue. Several months after moving out, I unexpectedly received a notice from a debt collection agency for $1,033, despite never receiving any prior notice, invoice, or explanation from Brick Row. I reached out multiple times to Erica Johnson, Melissa, and the Brick Row administrative team to understand what this alleged debt was for, but to this day I have not received a clear explanation or resolution. Sending an account directly to collections without proper notice or communi

Great staff and maintenance team! They are always professional, courteous, and quick to respond whenever a maintenance issue comes up. Requests are handled efficiently, and problems are resolved in a timely manner, which really makes living here a pleasant experience.

Now that I’m fully committed to moving when my lease is up, I can give an honest review. I’ve lived here since I moved to Texas in 2017, and am willing to bet I’m probably one of Brick Rows longest running tenants. I absolutely loved living here until the property was sold to Simpson. The previous owners did one thing different that made all the difference, and that was to simply enforce the rules. That’s it. That’s all it took. I will hand it to Simpson for attempting to make upgrades to the property, but as long as they allow people to live here and trash the place, it is only going to keep going down hill. We once received an email threatening a lease violation to people throwing their cigarette butts on the ground, but it is nothing to walk past piles of dog feces, and garbage strewn f

Hate to leave this place but 10/10 never had any issues except in the beginning neighborhoods were jumping on top making noises all night but apartment was perfect . Leasing office was ALWAYS NICE TO ME even in unforeseen circumstances. Love this place quiet neighborhood what more can you ask for (besides the train that passes by lol they can’t control that )